Candles In The Wind - Reader Reports & Opinion

These reports are a combination of questions and comment posted in our Candles In The Wind forum and visitor reports added via the 'Add Report' tab above.

Reader Satisfaction Ranking:  Average vote of 5 readers = 4.4 (max = 5)

Guest Report   

Kaara De Freitas from U.S.A. visited in August 2008 and awarded  

The accommodations at Candles was quite simple (which is what others had reported) and for that reason I did not go expecting a 5 star resort. It is about 10 minutes walking distance from the beach and for the price it's a great deal! The room was simple yet clean. The bed was covered with a simple white sheet. There was a washer and dryer that I used free of charge and available for all guests. There is also a kitchen and dining area that was pretty decent. all in all I was most pleased with my choice. The best thing for me was the customer service. They allowed me to check in early (8am) and leave late the next day (6pm). I stayed for one night but it really felt like two days because of the early and late check out! And I did not have to pay extra. That type of customer service is just wonderful...Unlike Hummingbird Hotel where I almost stayed!

A friend booked Humming Bird Hotel on my behalf. He did not know I was planning to go with Candles instead. I asked him to find out what was Humming Bird's cancellation policy. During that conversation with the hotel owner she told him that she does not refund any money unless he gave 30 days notice. So she told him she would "see what she could do...call back Monday." He told her that he would call her "this weekend" (the weekend I was coming to T'dad) to let her know what I would do.

Upon my arrival I called her and she informed me that my room was canceled. I told her that my room was not canceled but my friend simply inquired about the cancellation policy. She simply repeated herself and asked how she can help me. I asked her if we could work something out since it was an apparent misommunication. She said no! She went on and on about how she actually lost money as a result of my accommodation since I was only staying 2 days and someone else called asking to stay for a week but she had to turn them down. The she told me that if I wanted to help her get her money back then she can help me. I cannot begin to tell you how unhelpful this lady was.

To make a long story short...my friend called her back and she admitted to him that she did indeed make a mistake in canceling the reservation. however she did not want to refund him his money. she said that she only had one of the rooms available but that was useless to me since I needed 2. But she was standing her ground about not refunding our money. I spoke to a local TV station about the situation and they "threatened" to make a report on their consumer affairs segment. When they tried to contact her she hung up the phone 5 times...I guess she eventually got tired...or scared...My money was refunded that night! Poor customer service is almost the norm for my people...So consider good customer service a premium!

Guest Report - Candles In The Wind   

Prashen Pillay from U.K. visited in June 2008 and awarded  

Lovely guest houise with a really nice oqner- Andrew. He picked us up and dropped us off at the airport (for a small fee). The guesthouse was close to everywhere we anted to go and even walking distance from the nightclub! Food opportunities (as they are in Tobago) are close by too. Oh and check out the bar nearby called Baygos. Great view while your having a beer. Enjoy.

Guest Report - Candles In The Wind   

Paul Quinnell from U.K. visited in May 2008 and awarded  

I found candles in the wind to be off the highest standard.Andy and his staff wre very kind,helpful and suggested many trips,beaches and nightlife that would suit myself.I travelled alone and was made to feel very welcome and also met new freinds.I was also given full use of all facilities and had a very spacious and clean en suite private room at very generous rates.The cleaniless of candles was exceptional and the location is excellent with beaches,shops and nightlife all within walking distance.I would highly reccommend it too anyone staying in tobago,i will use candles again on my inevitable return to this beautiful island....

paul u.k

Thankyou For A Lovely Stay Xxx   

Sue & Peter White from U.K. visited in April 2008 and awarded  

My husband and i did a 2 wk cruise, then ended our hloiday with 5 nights in tobago,we chose candels in the wind, we had a lovely peaceful time,close to the best beaches, shops, restraunts,the guest house is a great place to stay, sue white

The Best Place In Town   

Danny & Caroline from Netherlands visited in January 2007 and awarded  

We stayed at Candles for almost three weeks. We just loved the place. Candles is situated on a excellent spot! Both beaches are within walking distance.

Andrew the owner of the guesthouse really wants his guests to enjoy themselves and to have the best holiday they can get.

The place has dormbeds and rooms. this mix will ensure that you'll meet various people from all around the world. Because of the shared kitchens you'll have the opportunity to meet them if you want to.

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