H Ceas Villa - Reader Reports & Opinion
These reports are a combination of questions and comment posted in our H Ceas Villa forum and visitor reports added via the 'Add Report' tab above. The votes awarded are weighted by volume and date to give a truer representation of reader satisfaction [more details].
Reader Satisfaction Ranking: Weighted ranking based on 17 votes = 3.5 (max 5)
Alicia Stephens from Trinidad visited in August 2016 and awarded
Five friends and I recently stayed at this villa. I must admit I was skeptical at first after reading some reviews but I was wonderfully surprised at how much we loved this place! The house is spacious, especially the bedrooms so even though there were 6 of us, we were never cramped. The beds are super comfortable and we all slept well.
The furniture in the main areas are clean but could be updated but it did not matter to us as we were out all day. The house has a cosy and relaxed feel to it and so you find yourself happy to come back to it after being out all day.
The area is quiet but unfortunately the persons renting next door blasted music all weekend long. Thankfully only when you were outside in the pool was this a disturbance, you were not affected inside the house.
Please carry your own garbage bags, dish washing liquid and sponges. Everything else was provided. Nigel the manager was very friendly and helpful. He came downstairs every time we needed help with the tv. The fridge could be a bit colder though, although the freezer was fine.
The pool at the back is shallow and a bit small but perfect to just chill in. It was also cleaned every day we were there. The garden is peaceful and pretty.
So all in all, it is not a fancy villa but a comfortable and homey one. The price is great and once you are not overly fussy about interior design, it will suit all your needs. The place had been cleaned prior to our arrival so we had no complaints. I would definitely stay there in the future.
Diana Soo Woo from Trinidad visited in August 2014 and awarded
My family and stayed here in august of 2014 and rented 2 bedrooms. mr horace is very helpful and courteous. the house was comfortable as it was very spacious. the kitchen had alot of wares which was very convenient. the fridge was not working properly though, but we spoke to him about it and he was very open to our comments. the bedrooms were spacious but the bathrooms could do with a little refurbishing. the pool is really nice, its a bit small but it was just the correct size for the four of us. i especially loved how the neighborhood was quiet and very safe with the patrols from police and security. one of the best parts of our stay was being so close to store bay,the house is situated in an ideal spot. We went back in october 2014 but with a larger group this time renting all four bedrooms. mr horace was very helpful and he tried his best to accomodate our large group. however, again we met the malfunctioning fridge which was a bit annoying as some of our stuff had to be thrown away this time. the pool did not seem to be fit for all of us so i found that to be a bit disappointing. however it was great for the kids with its 5 and 6 feet depths. the washer and dryer was a huge bonus for us and i must commend him on having that amenity. the great location of the place gave us walking distance to store bay, eating places and nightlife which was very convenient. although, i would not return again to h ceas, i would not hesitate in recommending it to anyone else because the location is very convenient.
V Harris from U.S.A. visited in July 2013 and awarded
I don't think I will ever be able to express my total dissatisfaction with the owner of H CEAS Villa. Horace was very disrespectful, condescending, chauvinistic and out right prejudice.
In April of 2013 I called H CEAS Villa, from the US to inquire about the three bedroom villa for a three night stay in July. I spoke to Horace who assured me that there was a vacancy, and that I should wire the money to his bank account. I was advised otherwise and decided to pay via "PayPal"; good thing I did so. I should have known there was a problem with this establishment when I had to e-mail him for confirmation of receipt of payment and availability for the requested dates. I was leery when I was told I should pay the balance of the bill before I even arrived, but I didn't follow my instincts.
With confirmation in hand I began to plan my vacation, carving out a spectacular adventure for my family, which consisted of myself, two children, my cousin and her fiancee. Almost every moment from the time we hit Tobago was accounted for, but little did we know we were going to have the worst experience ever. When we arrived at H CEAS Villa we weren't allowed to step foot on the premises, instead we were shuffled over to an unfinished, smelly, filthy house/shack next to the villa. Horace began to tell me that he made a mistake and he would let us stay at the shack for $800 a night, and that we were not allowed to use the pool. I was in total shock, mortified and felt helpless as I was not in my native country and didn't know what rights I had, and where to go with two children as this was my first visit to Tobago. I couldn't understand how there was a mix up, especially when I had booked these accommodations since April, and I had spoken to H CEAS Villa the day before arrival for directions; at no time was anything of the sort mentioned.
Horace was unapologetic for his mistake and even told me I was lucky to stay in the shack. He then became belligerent and started shouting in front of my children when I told him that I had a binding contract; my e-mail confirmation from H CEAS Villa. His story had changed many times as to what and who made the mistake, yet one thing was constant, we were not allowed to stay at the villa or swim in the pool even though it was vacant.
It wasn't until I mentioned the company I work and showed my id, that Horace changed his tune and said that the villa would be more comfortable for us. I didn't want that kind of negativity around my kids so I decided to take my chances pounding the pavements looking for alternative accommodations. Three hours later I was able to check into Summerland Suites.
I give H CEAS Villa zero stars, zero crowns and all thumbs down. I would not advise anyone to visit.Draw your own conclusions, but I can only pinpoint one reason why he didn't want us there.
Baby Cakes from Trinidad visited in July 2012 and awarded
I stay @ ceas villa it was very spacious and quite but it house was a ill bit stuffy but I love d rooms and most of all d wash room it was a plus 4 me I.... Iwoas a ill bit disappointed wit the misqutoes but I will go bk they any time
Tricia Francis from Trinidad visited in July 2012 and awarded
Excellent facility. Spacious air conditioned rooms. All basic amenities and kitchen utencils available, even bar b que pit. Clean pool. Conveniently located,close to airport and easy to find. Great villa. Will visit again and recommend highly.