Viola's Place - Reader Reports & Opinion
Jozanne from Trinidad visited in July 2010 and awarded
Terribly disorganized... The pool needed cleaning, they are disorganized... The pool needed cleaning, they are disorganized... The pool needed cleaning, they are disorganized
The Glasgows from Trinidad visited in May 2009 and awarded
My husband and I spent three days at Viola's last weekend. This was made possible because it was a prize won at a local competition. We visited their local website prior to our visit, so that we would have an idea of the place. I must admit that when I got there, i was a tad disappointed because the room we received was nothing like the one on the site. Despite this, it was quite cosy! I was also impressed by the array of dishes, cutlery etc. available in the kitchenette.
I only have two complaints. The first is that the cable was not working properly but that was okay as we didn't spent most of our vacation sight seeing. The second complain is that on arrival, we noticed the pool was now being filled... I think that expecting guests, the hotel should have ensured this was done prior to their arrival. On top of that, the pool was only filled on our last day and then it had to be treated, so we never got use of the pool.
Despite these complaints, the staff were quite warm... Kudos especially to Melissa! It was a true pleasure meeting you!
She was always willing to assist us. Ensured we had a map, a card in case we got lost and her directions were always accurate.
The location was also great. Central to Scarborough and Store Bay, Opposite a grocery , walking distance from a Mall and in a quiet area.
The icing on the cake was the staff allowing us to stay an extra two hours - at no charge - after the stipulated check out time, due to the time the ferry to trinidad was due to leave.
You all will definitely see us in the future...
Camille from Trinidad visited in August 2008 and awarded
I actually stayed at Viola's in 2006. the party consisted of 8 persons inclusive of a infant and 6 yr old. everyone was pleased with the accomodations as well as the kind and courteous staff and of course the kids enjoyed the pool. im visiting again in August 2011 and hope my stay is as great as it was five years ago.
Sasha Singh from Trinidad visited in September 2007 and awarded
As I told Ms. Brathwaite I would be writing this report so here goes....
Firstly I never stayed at Viola's, and after the attitude I got from Ms. Brathwaite herself, the owner I don't think that I would ever stay at Viola's in a million years.I was trying to get a place to stay for the Carnival wknd in Tobago but alot of places were booked and Viola's was the only place I got to accommmodate my budget.One of the girls there who's relatively new, Fiola did not know of the minimum 4 nights stay for this period,I must say however her attitude towards me over the phone was far better than Ms.Brathwaite. Unaware of this she made the booking for me and it was just for me to make the payment the following day.
Before I headed to the bank I called to let her know that I was going to make the payment.However it seemed as thought things were not in my favor as one of the other girls informed me that I had to make a minimum reservation for 4 nights. I asked to speak to the manager hoping that she'll be a little understanding as I tried to explain to her it will be my first time to Tobago as well as my boyfriend's b'day that week and Tobago will be the perfect getaway from the Carnival environment from Trinidad.However her attitude was abhorrent.
I asked her nicely to make an exception and she told me that if she bends the rule that gives her staff leeway to bend the rules as well.So I told her that we are staying 3 nights just one night short of the minimum stay. She told me she'll call me back but she never did. I called several times that day and I couldn't get on to her. I called back today (18/09/07) and I got on to her.
Again with her distasteful attitude she audaciously said NO we can't make an exception for you and hung up.
I called back to put her in her place but I started talking to one of her staff member who said she wasn't around. So I told her politely to tell Ms.Brathwaite it's not very nice to hang up the phone on people especially me being a potential customer to her business. Also it seems to me to that Ms.Brathwaite only thinks along the line of money and nothing else.Because anyone reading this and is into business will know that in order to win some you have to lose some.For if I were given the opportunity to stay in her place for the 3 nights I would have gladly recommended others depending on how pleasant my stay would have been.
Eventually Ms.Brathwaite came on the phone and started talking to me in her distasteful tone of voice and I told her by word of mouth her reputation can easily be ruined. I must say she is very boastful about her business as she told me that she is in business for 14 successful years and anyone who reads this would not believe me.And also said she's not going "to cut her nose to spoil her face"
I think that Ms.Brathwaite is in dire need off some course in dealing with people especially over the phone as your tone of voice can say alot about you. Also know that when you are like that to a potential customer you don't lose one customer,you lose hundreds of customers.Ms Brathwaite, there are alot of businesses,large ones too, who lost customers due to a bad reputation and if you continue with your audacious,despicable attitude you are going to chase rather than attract customers.
Also you should try to take a lesson in giving quality service from Fiola.She might of made a mistake by not informing me with all the information but be mindful that her personality and expectations ironically surpasses yours,the manager.
Anyways all the best in your business.