Guest Report

8 room hotel in south Bon Accord (listing)
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Marc Simmons

Guest Report

Post by Marc Simmons »

We stayed several times at the Hummingbird Inn under the wonderful old owners the Watkinsons. The new owners left much to be desired and we WILL NEVER STAY THERE AGAIN NOR DO WE RECOMMEND IT. We booked months in advance and were looking forward to staying there again. BUT, upon our arrival we ended not even staying. The owner (wife) was extremely rude and non-accomodating. Although we spoke on the phone and by email several times, upon our arrival she left us waiting outside in the heat and did not even extend a proper greeting. She made us feel like we were a bother... coldly flipping through her book to find our reservation and telling us that the room would not be ready for hours. Just a few days before we had already discussed by phone our mid-morning arrival due to flight schedules and was told we could leave our luggage in the office. She never mentioned until we were standing there in the office that they charge extra money to hold our luggage... for just a couple of hours! As we were rolling our luggage back out the door to reload into our rental car she muttered something, a full out argument ensued and she told us if we were not happy with the arrangements we didn't have to stay there. We were absolutely shocked and disgusted!
[Editor: following hearsay content censored because it could be deemed libellous]
Paul Mountjoy

Re: Hummingbird Hotel Management response to Mr. Simmons

Post by Paul Mountjoy »

Firstly I would like to point out that this review was written in May 2009, 6 months after the incident occured.

Our checkin policy (standard for hotels).
Checkin is 3pm.
Checkout is 12 noon.
The only way to confirm an early morning checkin is to book the night before.
We have an early checkin policy (which was done to cater for the early flights from Trinidad.)
This service is only availabe if the room is free on the day and there is a nominal charge.
Otherwise guests are welcome to drop off luggage in reception until the normal checkin time of 3pm.
This service has no charge and NEVER did.

Mr. Simmons arrived for his 2 nights stay while we were doing Breakfast. We assumed he just wanted to drop off his luggage as per his phone call. As the room was available he was offered the early checkin. He wanted to checkin but was not prepared to pay.
I wonder if he would expect to do this in any hotel in the world for 2 nights' stay?
Mr Simmons said we wanted to charge him for leaving his luggage. Obviously there was some misunderstanding. So on behalf of the Hummingbird I sincerely apologise. I realized he was upset and decided to give him the option of not staying if he was unhappy and wished to checkin to another hotel. We try our best to meet all our guests needs, but this is not always possible.

Obviously Mr. Simmons was upset that the Watkinsons' are no longer at the Hummingbird. We have now been at the Hummingbird for over 4 years and in that time we have done considerable upgrading of the hotel and the facilities offered. It is a very different hotel to that of the Watkinsons' days.
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