by Jo B » Wed Nov 15, 2006 5:31 pm
Tony
We flew with Excel at the end of September, but we did pay the extra for Excel One. We also flew with them last year. The plane was the same as before, no upgrade that I could tell. I can't comment on legroom in Economy or Premium, but I can say that the stewards were all friendly and helpful. Our outward journey, via St Kitts, was on time. We were delayed overnight on the return leg, but that was due to the pilot being indisposed, and the incoming pilot needing to rest before flying again, nothing to do with the aircraft. But we were all efficiently despatched to either Coco Reef or the Hilton for the night, and the flight the next morning went at the expected time.
I would definitely use them again, but unless looking for the absolute cheapest option, I would say paying a bit extra for the upgraded services is worth it. Excel One is considerably cheaper than Premium Economy in Virgin, with service closer to Business Class. The food was excellent. One negative point is that the entertainment packages on Excel are very limited, so if that is important to you, or if you have children to entertain, you might need to think about that.
Hope that helps a little.
Jo x