My name is Matt Kisler, I am one of the principal shareholders of WYSIWYG Grill and Bar. I do not frequent websites such as this very often, since I do not believe that they accurately reflect what has really happened. In the above case however, I believe it to be necessary to speak out, if only to defend my partners and staff from a vicious and malignant accusation.
We had but one situation in the last quarter of 2011. The gentleman, an ex-pat Trinidadian came with his wife on two occasions to our restaurant. I very rarely interact with the customers, unless they are old return customers, hence I had contact with this couple just once, at the end of their second visit to our restaurant, since they returned a few days later. My Partner Francis who is in charge of looking after our guests and who, by the way, is doing an excellent job doing so, allowed them to go to the nearby ATM machine to get cash, since they apparently did not have any funds on them. After 45 minutes they had not yet returned. I decided to jump into my car and look for the couple. I did find them eventually, sitting at the bar in Dillon's Lounge...... I then proceeded to get Francis who approached them for the moneys owed to us. The lady had to get up and get funds from their guesthouse room to pay their bill.......
The comment above is a result of them being caught "with their pants down".
I should leave this as is, however I would like to make a point here, that I believe is very important. Forums as this are not the place to wash your dirty laundry. They are a place for constructive criticism. Unfortunately they do not present a level playing field, since we, the restaurant or hotel owners and managers cannot hide. Our names and the future of our staff are on the line every time these vicious comments are made by people hiding under a nom de plume, a simple first name and/or bogus e mail addresses. I do not have to tell the reader how simple it is to get a quick mail address from hotmail or gmail, etc. The operators of these forums, desperately try to keep these exchanges free of vicious, virtual attacks, this, unfortunately,as can be seen on many sites such as tripadvisor.com and mytobago.info, with limited success.
So Mr. Kenney, let us have your full name, your full address, when you were staying with us. Describe in detail what you did not like that I apparently said, why you think the service that Francis gave you was lousy, what particular food that Asha and I cooked for your was not eatable, and yes, lets have your e mail address so that we can hash this out in private without the protection of this forum...... Chicken!
Thank to all our other customers that return year after year and many times during one visit to our beautiful island.