Before I start this review, I want to make it clear that I did not get chance to raise the issues I had about this accommodation with the owners, due to the circumstances I found myself in, which I will explain. Therefore, it has to be noted that they have not had chance to answer my criticisms. Me and my boyfriend arrived in Castara after a stay in Crown Point, planning to stay for the remaining three days of my holiday in Tobago. Unfortunately, due to family illness, we had to return to Crown Point just hours after our arrival. This is why we did not raise any concerns at the time, as frankly we had other things to worry about!
The major issue we had with this accommodation was that we were not provided with the accommodation that we were reasonably expecting. I booked little House on the Hill through e-mail, enquiring about the property to the owners through the enquiry facility on this website, contained within the accommodation listing. I also researched the property through the owners own website. Consequently, I believed that by enquiring through this channel, and asking for Little House on the Hill, that I was booking the accommodation described in the both the review and description on this website, and the information on the owners website, namely a spacious, airy, two-bed roomed house. This was backed up by the price given through e-mail: 50USD a night, the same as quoted on both websites for the whole house per night.
When we arrived, we were shocked to discover the main house was occupied already, and that we were given a small apartment attached to the side of the house, not mentioned, described, or shown in any pictures, on either this website or the owners own website. The apartment was tiny in comparison to the large house it was attached to, in my estimation no larger then 5m x 5m, including a veranda, bedroom, bathroom and kitchen in this space. To be honest, it was very small for an apartment by any standards. We had to leave, but I think that even if we hadn’t of had to, we would of anyway. There was no way that the owners could of thought that we wanted to book this extra space, as it is not mentioned anywhere!! Compared to the large house, it was simply inadequate. Due to its size, it was not very airy and in the short time we were there was quite uncomfortable and cramped. I cannot believe that they were charging us the same for this as for the large house it was attached to!!!! There was only one small bedroom- I did not state in any correspondence how many people I was travelling with, and we could have arrived with another couple as we legitimately believed that we would have two bedrooms.
Shortly after arriving in Castara we received news that meant we had to return to Crown Point quickly, which mean that when Marguerite arrived, we were too concerned with how we were to get back to complain. To be honest, I had just had two nasty shocks and just wanted to leave as soon as possible. Also, we had just arrived and new no-one, and needed to find a lift to crown point, and so to be frank didn’t want to cause any trouble as the only people we knew were the owners. On Marguerites arrival we explained about having to leave and offered to pay her one nights rent of 50USD for our stay, as we had left no deposit as we booked only weeks before arriving. In the circumstances, I thought that this was more than reasonable. We had only booked to stay for 3 nights, and that was in the already occupied house! However, she insisted that we pay her for our full intended stay, that is three nights rent at 50USD a night, in total 150USD, as this was the deposit she claimed to always ask for. She said this was because she could have rented the house to someone else. At the time, I admit to agreeing without argument, as I just wanted to leave, and had more important things to worry about. However, in retrospect I think that this attitude was unfair for a number of reasons. Firstly the afore mentioned mis-selling of the property and consequently the price agreed. Secondly, the fact that I had paid no deposit for the simple reason that I did book very close to arrival, and so it is doubtful I did block any other possible bookings. Thirdly, that it actually states on the owners websites , as I later discovered, that only 100USD, that is two nights rent, is needed as a deposit, however long the property is booked for, which in my case was only three nights in total!!! In her defence, Marguerite did give us a lift back to Crown Point. However, she charged us 30TT more than the official taxi from Crown Point that dropped us off in the first place!
I do not like leaving such negative feedback, and have to add that from what we saw, and my previous experience, Castara itself is a beautiful place. However, I would not like anyone else to have an experience such as mine, and so feel a duty to pass on the details of this unfortunate occurrence. Please take heed, as I know that when I read such negative reviews that I tend to doubt them, as I think that the writer is probably just a big moaner!!! I have left reviews for the Tropikist Hotel and the Banaquit Apartments in Crown Point, in which we stayed before and after our rather short trip to Castara, and they are infinitely more positive! Please refer to them as proof as my non big moaner status!!!