Turtle Beach - Reader Reports & Opinion
These reports are a combination of questions and comment posted in our Turtle Beach forum and visitor reports added via the 'Add Report' tab above. The votes awarded are weighted by volume and date to give a truer representation of reader satisfaction [more details].
Reader Satisfaction Ranking: Weighted ranking based on 84 votes = 3.8 (max 5)
Mandisa from Trinidad visited in November 2016 and awarded
It was the best. My second stay at the hotel and i already booked my third. The food and ambiance is great. I was skeptical at first because it was recommended by a friend, but now, have no regrets. The staff is welcoming and warm. All inclusive means all inclusive, you haven't had to digest breakfast and lunch is ready and then dinner. The bar opens till 11pm. The pool is kid friendly at 3 1/2 ft deep.
Turtle beach is the best. I love it.
Sherry Ali from Trinidad visited in August 2016 and awarded
Our family of 5 stayed for 3 nights and 4 days. Fantastic time, staff were incredible! Rooms were cleaned in a timely manner, meals on time, security always present. All-inclusive package was worth the stay! Live entertainment.
Carlton Romain from Trinidad visited in May 2016 and awarded
The Turtle Beach hotel has great ambience and is nicely laid out among a beautiful range of tropical and ornamental plants. The experience of seeing turtles nesting is out of this world. I can watch this activity over and over and dont get boored. The room is average with some erganomics issues within the bathroom area. The TV and the limited amount of chanels is a total waste of time, which makes your in-room experience challenging. The lunch and dinner is somewhat boring at times however the breakfast is ok. The staff for the most part is very friendly and always willing to assist with anything you need. House keeping is great and very consistent. I think there is room for improvement in the areas of lunch, dinner and cable TV. In light of my experience I will rate this hotle 3.2 stars and will recommend it to any visitor who is looking for a quiet stay with friendly staff and good smiles. And yes I will return. I hope to see some improvement next time I visit.
Glenda from Trinidad visited in May 2015 and awarded
I book the turtle beach resort for my mum for her mothers day and she wasn't happy at all the service was poor the phone in her room was not working. And thing that bothered me the most was that she was a repeater. Normally the mini fridge usually used to be stock and it wasn't the bed was uncomfortable she went also to receptionist area and ask them to stock the fridge on more than one occasion because she is a diabetic and she need water in the night she had to use the water in the washroom which upset me so I called and spoke two person and they said she would get it and still nothing she her self went as well all they keep staying they are coming but yet nothing if I had to pay for it I would of because the last time we came we was treated very nice what happen. The food wasn't tasty at all also, when they were leaving they went back for there things my mum was in the washroom getting change to leave one of your people came in a nasty manner and ordered her out telling her its 12 noon you have to leave she said knew but still telling her if she stay a minute longer she would have to pay wow is that the way you all speak to people if that is the case I wont come back there. if its new people teach them how to speak to people because they don't know who they are.
I am very disappointed
Emma Oxley from U.K. visited in February 2015 and awarded
Very off hand, almost offensive greeting on reception. Rooms were remarkably spacious, but very bare and the touches of gloss brown paint made them rather institutional. They were also rather smelly.
At the end of the day though we had fabulous beach side accommodation, sand and sea right on our doorstep. The buffet was ok and not too big or crowded, set up in a beautiful 50 metre long open palapa the along the beach.
Some staff were rude and off hand, other staff were lovely, particularly those in the restaurant, although one day someone came along with a trolley scraping food into buckets, it was horrid, just like a bad school, and they were really surly about it. So always mixed.
WAter sports are basic and the only sailing dinghy was out of use and neither the hotel or watersports company were keen to take responsibility.
For the price and location, I'd recommend Turtle Beach as a convenient base for all the family with the best beach, especially as we saw Castara beach and the Footprints Eco resort beach which you couldn't really swim from.