Turtle Beach - Reader Reports & Opinion

Guest Report   

Jeanette from U.S.A. visited in July 2009 and awarded  Two out of Five

In general, the rooms were adequate. However, the service was lacking. Some hotel employees were annoyed when asking questions while others were helpful. Several times we were given conflicting information regarding hotel policies. It took 2 days to replace a working room phone needed for the Turtle Watch. We were told the phone company needed to check the phone, but when the phone was replaced at our request it worked perfectly. Biggest complaint was the pool closed too early at 6pm.

Guest Report   

Peter McLoughlin from U.K. visited in June 2009 and awarded  One out of Five

I concur fully with Peter & Val`s comments December 2008 but would add more of my own.

1) They were lucky, it took them two hours to book me into my room

2) There was no safe or minibar. The balcony door would not lock.

The TV controller had no batteries and despite drawing this to their attention, were never supplied.

3) Bed bugs. At first I thought the bites were Mosquitoes but having travelled extensively for some 50 years, I have never really suffered to this extent - then I found the culprit-. They changed my room.

4) The new room was much better and the bites ceased. But, although a safe, there was no minibar.

5) The final crunch came when I found that the toilet was blocked and overflowing.

I did find something good to say about the place. The staff, below the level of reception were marvellous and helpful and considerate.

I am at loss to work out where those who expressed satisfaction with the place had really been staying.

Peter McLoughlin June 2009

Guest Report   

Thomas Reid from U.K. visited in June 2009 and awarded  Four out of Five

Hi There, My wife and I stayed at Turtle Beach Rex Resort from 03june09 for one week.We were wary after reading some reports before travelling but found the hotel to be very clean with superb staff and a location to die for.We would have no hesitation in going back for a really relaxing holiday with good food and a fantastic swimming pool area.

Guest Report   

Michael Turlin from U.K. visited in March 2009 and awarded  Five out of Five

Hi this is my 3rd time to Tobago and i love it,we got married here last year, the staff at Turtle beach make you feel so relaxed,And so much better than some of the place in the area,they look after your kids so that you can go to the Wonderful Sunday School in boccoo to party ,This is just what need and this is the place to stay after you have had a year of needing that break from work, you get to see the Turtles come up onto he beach at night,

IT MAY ONLY BE A 3 STAR BUT THEY HAVE A 5 STAR HEART

keep it up

MIKE & LESLEY TURLIN,Basingstoke,UK

Guest Report   

George Caulfield from U.K. visited in March 2009 and awarded  Four out of Five

My wife and I stayed at the Turtle Beach from March 12th to 26th. This was our second visit to Tobago. We had originally intended to stay there two years ago, but changed our booking to the Grafton as friends living in Tobago warned us of an outbreak of food poisoning at the Turtle Beach at that time. As I have a bit of a problem health-wise we thought it better to change our destination. This did not put us off going to the Turtle Beach altogether and we went back this year. We were delighted with the Hotel. The food was exceptional, 'buffet style' with plenty of it. Unfortunately, towards the end of our two weeks the Manager decided to change the system to what he called 'A La Carte'. Doing away with the buffet and I suppose trying to save money. This did not detract completely from our enjoyment but it must be noted that the Hotel advertises 'Buffet' meals! I suspect that the problem here is the ongoing lack of guests!We found the accomadation quite adequate, and the nightly entertainment enjoyable. Sadly this also was let down by the fact that the bar staff seemed to use their own discretion as to what time the bar should close! Without warning they would suddenly close at eleven P.M! Just when some of us were getting going!

Despite these few small complaints we found that 75% of the other guests were repeat 'offenders', some revisiting 7, 10 and even one couple 20 years! This must indicate quite an exceptional degree of satisfaction.

Tobago will however need to 'pull it's socks up' with regards to encouraging more tourists to it's shores in the future. Hotels etc will have to start offering 'Special' deals and discounts if they want people to continue visiting the Island.

We do intend to go back again, but it will all depend on cost.They cannot keep on increasing their prices in this climate of financial unrest.

Sincerely George Caulfield

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