Dolphin Villa - Reader Reports & Opinion
These reports are a combination of questions and comment posted in our Dolphin Villa forum and visitor reports added via the 'Add Report' tab above. The votes awarded are weighted by volume and date to give a truer representation of reader satisfaction [more details].
Reader Satisfaction Ranking: Weighted ranking based on 3 votes = 1.7 (max 5)
Donna Bhola from Trinidad visited in August 2014 and awarded
My group booked Dolphin Villa in April 2014 for a six night stay in August 2014. When we first arrived the place was disappointing. There was no sea view as advertised. There was no flat screen T.V. as advertised. There were dead flies on the dining table and bedrooms. Kelvin the owner/house manager was at pains to show us the bedrooms and kitchen but told us nothing about the water tanks. Four hours after our arrival there was no water. We tried several times overnight and by the following morning to contact Kelvin concerning the lack of water without any success. After so many hours without water and being unable to reach anyone to assist us, we vacated the villa. We had to find alternative accommodation and requested a refund because we were not provided with a basic requirement that any guest would expect even though we did try contacting the owners to remedy the situation. When we were able to contact one of the owners the hospitality expected in this situation was not extended. We were promised a refund of five nights stay plus our damage deposit however that figure was drastically reduced to less than half the amount promised. We were also not aware that Kelvin actually stayed on the same compound although he was not present on the night we stayed. The children suffered as well because at 10 a.m. they had not had breakfast or showered as yet. No one had showered since the day before and yet those people seemed to think nothing of all of that. As a matter of fact they tried to blame us for the whole catastrophe. All in all it was the worst vacation and treatment ever meted out to us ever. I would not recommend anyone stay in that place.
Nicole Williams from U.S.A. visited in July 2014 and awarded
few months of planning and saving for a vacation with my family the dolphin villa turned out to be a total desasta . my kids was so devastate we ended up having to leave two days early .maralyn was a total pig and made the stay there horrible .it was so uncomfortable .my kids was locked out a room for a whole day ,she was there the the whole time and never came to unlocked the door until 10pm when her and kelvin both was called at 9:30 am it got to a point we were so terrified to leave the house,thinking they would have messed with our things I would not recommend this villa to any one .their was no privacy her husband stated in a room right next to the kids room she failed to inform us of that when we first checked in the kids saw a man moving in a room besides their room it was so horrifying .....
Claire Mitchell from Trinidad visited in April 2012 and awarded
I took my family to this villa for our 1st Easter vacation. Everything was exactly as we saw it on the advertisement. The villa is spacious, clean and pretty. The owners were very attentive, accommodating and helpful. I would recommend this villa for people who have both children and seniors in their party. Thank you Marilyn and Steve.-