Kevins Court - Reader Reports & Opinion

These reports are a combination of questions and comment posted in our Kevins Court forum and visitor reports added via the 'Add Report' tab above. The votes awarded are weighted by volume and date to give a truer representation of reader satisfaction [more details].

Reader Satisfaction Ranking:  Weighted ranking based on 2 votes = 1  (max 5)

Guest Report   

Rachael Langford from U.S.A. visited in December 2007 and awarded  One out of Five

Firstly when you call the number on their contact information for booking or information, you are told that they have no answers to your questions and you should speak to Ms. Mary, they'll give you her number {868-729-1184}, I tried several times and left numerous messages but they were never returned, I finally received an email giving me the information I

needed and was told to pay the entire sum of my stay upfront to reserve the booking, which was not a problem, My husband was uncomfortable sending cash directly to them, since

they don't accept any other form of payment and he found it strange that they never answer the phone, so I asked a relative who lives in Tobago to collect the money via money gram, I gave her Ms. Mary's number, she

called to arrange an appointment to see the apartment and submit payment in

full. Ms. Mary answered the phone but refused to set the appointment and said we

should call daily to check her availability to see the apartment and submit

payment, I have been patient and accomodating but this woman is ridiculous,

now she no longer answers our calls, or any calls for that matter, it seems like a nice place but if you can never arrange accomodation, what's the point, they need better management or at lease someone who answers the phone or return phone calls, this now seems like a joke, I have never had to beg anyone to take my money.

This was how it went.

First call: Given Ms. Mary's number

Second, third and fourth calls: Left messages with no responses

Fifth Call: Finally got her, she asked me to call back in 20 minute

Sixth call: Called back 20 minutes later, no answer, left message

seventh Call: She answered, said she was having dinner, I ignored the comment and asked how I can secure my booking, agreed to send cash

Eight Call: No answer, Left message

nineth Call: Made by a relative to her: she answered but refused to set an appointment, told to call back

Tenth Call: No answer

Eleventh Call: No answer


Guest Report   

Swann Romain from Trinidad visited in December 2007 and awarded  One out of Five

My husband and I first stayed at Kevinscourt in February of 2005 and found it to be an absolutely beautiful, spacious setting that was excellently priced!

However,subsequent to that it has been a nightmare!!!!!! I decided to visit a few months later and called Mary the caretaker. I gave her my dates and was told to call her back (which is always the case because she never seems to have any information on hand!). Anyway the booking was made.

I arrived on the ferry from Trinidad with my kids at 8pm and drove to the house. When I got there, nobody was there! I called Mary on her cell numerous times and got absolutely no answer. Frustrated and angry with 3 kids restless in the back seat I kept calling her number. She finally answered, saying "if you do not identify yourself i will not answer!" Imagine how angry I was!

Imagine this was the phone number used for contacting this business! I drove to a pay phone and dialled her number again and she picked up. She told me she kept getting prank calls so thats why she didn't answer. Unbelievable! She apparently didn't give two hoots about her guests!

I visited again with a girlfriend around New Years of the following year, made my booking weeks before, but when we got there, Mary was in Trinidad! She forgot that we were coming! We had no keys and she was in Trinidad! The woman is THE most unprofessional individual I have ever met!!!!!!

I no longer stay there. I'm not such a glutton for punishment!

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