Guest Report

[Natasha]

We visited Tobago in September this year for our honeymoon. We travelled around the island staying in different types of accomodation and decided after seeing the Footprints website and speaking to them on the phone that we would push the boat out and book their 'Lovers Retreat' for a 2 night stay. As soon as we arrived we could see the place had a neglected air and it became apparant we were the only guests. The manageress took payment for our room imediately and with hindsight we were naive not to ask to see the room before we paid. We were were then shown to our room which was in an extremely poor state of decoration and cleanliness. It smelt damp and musty, surfaces were coated in dust there was mould around the bath, holes in the bedsheets (we've taken photos to send to the tourist board). The private pool was dirty and the terrace covered in bird droppings. The rest of the resort was equally run down. The pools were unusable, with debries in them and rust coloured water. It was incredibly dissapointing. Because of the location and cut off nature of the resort we decided that we would have to stay there for one night. The manageress couldn't have given a damn about our comments and because we had originally booked a package for 2 days she would not refund us 1 nights stay as she said she had had to get staff in especially for our stay. The little amount we did manage to get back she wouldn't refund to our credit card (which we had paid with) but insisted she would send a cheque to our home in american dollars (this has only just turned up). The whole experience was very upsetting as our trip to Tobago had been amazing up to that point and we felt very badly treated. That 1 night stay in a dirty room with a very average meal of fish and rice and a small breakfast (1 piece of bread each and no fruit) cost us £200. We feel that the footprints website is a pack of lies and what is on offer is a dirty, dilapidated overpriced resort with an incredibly rude manageress