Guest Report

12 apartments in Crown Point (listing)
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Steven

Guest Report

Post by Steven » Thu Feb 02, 2012 12:24 am

DO NOT stay at Rainbow Resort in Tobago because they will swindle you and Robb you and you will not enjoy your stay there..
WE Made a reservation 5 days in advance of our anticipated arrival and confirmed our rooms the day prior to our arrival in December 2011.

THE DAY OF OUR ARRIVAL to Tobago... while we were enroute by Ferry boat to Rainbow Resort, we get a call 1 hour prior to our arrival, that now the 2 rooms we booked and paid deposit for were no longer available..
What they tried to offer us.. (a family of 6) was totally NOT acceptable, especially when we confirmed the day before.

The clerk at the desk when we arrived to discuss what they were offering us, told us, at 1pm, Management left because they didn't want to deal. With all the reservations that'll not be honoured for sone reason, but did say that RAINBOW RESORT HAS REFUSED TO REFUND OUR $1063.00 even though they were the ones to renegg on our reservations and refused to give us what we reserved..
After dealing with our bank, and a costly long distance call to bank and other resorts in the area, we finally received our credit card deposit back because the bank was very helpful.
However 1 1/2 months later, Rainbow Resort in Tobago decided to charge our credit card once again for a stay we never had with them because they screwed up on our reservations and they decided to make changes we never authorized, or wanted, so we had to run around looking for another resort with availability to what we needed..
WE FOUND JIMMYS HOLIDAY RESORT HAD JUST WHAT WE REQUIRED, SO WE LEFT RAINBOW RESORT WITH BIG DISAPPOINTMENT AT BEING SCAMMED AND STAYED AT JIMMYS HOLIDAY RESORT

DO NOT STAY AT RAINBOW RESORT IN TOBAGO !!!!!


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