Guest Report
Posted: Wed Sep 12, 2012 3:51 pm
My family along with relatives and friends stayed here on September 3 (3 nights) and had a horrible and frightening experience.
To summarize, a burglar broke into this villa at 2:45am (first night) which my wife discovered. We chased the robber away but he left with my wife's handbag containing several hundred dollars, credit cards and our passports.
We dialed the emergency number (their version of 911) and no one answered. The resort security took 1.5 hrs to arrive at our villa (we had to drive to the guard booth and found the guard asleep and both barriers up). The police took another 1 hr to arrive. My wife and I suffered cuts and bruises.
The property manager (Mr Abraham) was extremely unhelpful. Upon further checks of the villa security, we later discovered many other security vulnerabilities such as:
House alarm does not advise the villa guard when set off (Abraham told us it did).
Numerous locks were not working.
Weak security on windows and other points of entrance.
No information on emergency numbers to call
We subsequently found out that this villa was a victim of a robbery in the past as well as other villas within the resort with some more violent than our experience. Mr Abraham has misled us on a number of information regarding the villa and the resort.
My wife, infant and I took the next available flight out of Tobago due to the security and personal violation.
Our holiday became a nightmare as a result of this. We spent the rest of our vacation scrambling to get replacement passports to get home.
We will never go back to this villa, resort, island and I personally wouldn't go back to the country.
The owner should personally visit this house of horror and overhaul its entire security system and process and fire the property manager.
My advice is DO NOT STAY HERE if you value your safety!
To summarize, a burglar broke into this villa at 2:45am (first night) which my wife discovered. We chased the robber away but he left with my wife's handbag containing several hundred dollars, credit cards and our passports.
We dialed the emergency number (their version of 911) and no one answered. The resort security took 1.5 hrs to arrive at our villa (we had to drive to the guard booth and found the guard asleep and both barriers up). The police took another 1 hr to arrive. My wife and I suffered cuts and bruises.
The property manager (Mr Abraham) was extremely unhelpful. Upon further checks of the villa security, we later discovered many other security vulnerabilities such as:
House alarm does not advise the villa guard when set off (Abraham told us it did).
Numerous locks were not working.
Weak security on windows and other points of entrance.
No information on emergency numbers to call
We subsequently found out that this villa was a victim of a robbery in the past as well as other villas within the resort with some more violent than our experience. Mr Abraham has misled us on a number of information regarding the villa and the resort.
My wife, infant and I took the next available flight out of Tobago due to the security and personal violation.
Our holiday became a nightmare as a result of this. We spent the rest of our vacation scrambling to get replacement passports to get home.
We will never go back to this villa, resort, island and I personally wouldn't go back to the country.
The owner should personally visit this house of horror and overhaul its entire security system and process and fire the property manager.
My advice is DO NOT STAY HERE if you value your safety!