Guest Report

4 apartments in Castara (listing)
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Winters

Guest Report

Post by Winters » Fri Apr 21, 2017 2:17 am

I stayed in Lillibets with my family for 4 nights in april 2017. First of all, Castara is a wonderful, very peaceful and laidback place...perfect if you wish to get away from it all, and want a focus on nature and rest. We totally loved it and will definitely come back, even though we've stayed in a handful of other locations throughout Tobago in the last 10 years.
Lillibets is situated in a very good position, very close to the smaller of the two bays. We stayed in one of four appartments in the lower half of the building, but the views were still stunning. The terrace is also well positioned and hardly receives any of the scorching Tobago sun.
The unit is complete with livingroom, kitchen, bathroom and one airconditioned bedroom. Everything works well, but we found that the place is in a bad need of updating. This goes for virtually all spaces. We are not picky and know that no top notch can and should be expected, but the place simply looked very old and worn-out. We were very disappointed upon arrival that some places in the apartment had not been cleaned. There was thick dust on the night tables, and the towels smelt so muffy that we decided to use our own. The place is also extremely sensitive to noise from the neighbours above, as there is no insulation and it feels like what happens on top almost happens in your room. It was difficult to communicate with the manager as there was no representative available during the entire visit.
Apart from these (in our view) important flaws, the space, and especially the balcony were very convenient, and made for a pleasant stay all together.



TOhagan
Tobago Business
Tobago Business
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Joined: Mon Oct 04, 2010 10:18 am
Location: England
Contact:
Great Britain

Re: Guest Report

Post by TOhagan » Fri Apr 21, 2017 10:47 am

Thanks for your review but I have not recognised the name you are using for someone staying with us in April Please get in touch with us directly so we can resolve the issues you have referring too because this is a concern for us .We have not had such a review after having the apartments for so many years,

Sigmabatje
Newbie Visitor
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Joined: Mon Apr 24, 2017 3:00 pm
Location: Willemstad
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Netherland Antilles

Re: Guest Report

Post by Sigmabatje » Mon Apr 24, 2017 3:07 pm

Dear Tom. The name mentioned in our review is the same through which payment was processed - Winters. We stayed in your apartment from 16-20 April. If you have any questions regarding our review please let us know and we'll be happy to elaborate.

TOhagan
Tobago Business
Tobago Business
Posts: 7
Joined: Mon Oct 04, 2010 10:18 am
Location: England
Contact:
Great Britain

Re: Guest Report

Post by TOhagan » Mon Apr 24, 2017 4:27 pm

Yes we have done a search and realised your records are in your partners name hence the confusion. Apologies and up dates have been sent .
Apartment up dates are being discussed and we will reverse the reduced rates as soon as this is done.
The small booklet in the apartments suggest several ways to contact the manager and we are always available on email.
Apologies again and these issues will be sorted

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