Guest Report

108 room 3*+ All-Inclusive resort at Stone Haven Bay (listing)
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Richard Buckley

Guest Report

Post by Richard Buckley »

Family Size: 4 (2 adults & 2 children, 12 & 10).

Cost: All-Inclusive, 1 room, £4,200 (excluding flights), for 2 weeks in December 2005 (not over Christmas day).

Hotel Overview - The hotel feels like it is 'just' about trying to get away with offering the minimum. There is no feeling to the place, the staff are robots.

One old bald man serving in the oceanview restaurant quite grumpy/unhelpful. Food is quite uneatable, much of the time (canteen food), not what you expect at a hotel charging what they charge.

Beach OK, not too busy, but rough breakers (forget watersports, even though they promote them).

We would never want to go back to the Graffton Beach.

Tobago: We were out & about every other day and got to know some great local people when out & About. Tobago is nice and vibrant for a Carib' Island (We've visited quite afew). The two restaurants that really stood out were the food and owner/s of the Original House of Pancakes and The Mélange for its food and level of service (but I it always takes me a few days to get used to everywhere closing so early).

Room - OceanView; Although with two King size beds, the room is not large enough for more than two people, to live in, there is not enough wardrobe/draw space. The rooms are kept clean and the air-con works well. Do not pay more for the garden rooms (not worth it). Bathroom clean and functional.

Food - This is only the 2nd time we have gone 'all-inclusive', last time at Almond Beach Villageon Barbados, Dec2004 (good, much high level of service/food quality etc). The food was quite terrible 99% of the time. Canteen food & service; every meal became a chore, not a pleasure. They do a waitress type service some days, but staff are poorly trained. The food was the worst part of this hotel. We eat out a number of times, nice restaurants locally (not over priced).

Drink - As expected with all-Inclusive most drinks were watered down; when the bottle had a 'yellow dot' on it meant it had been 'dealt with'. So look for bottles behind the bar that are not yellow dotted. Even though drinks are included in AI. I always fancy a bottle of wine, the list has a terrible selection and charges around £45 for a bottle of cheap £5-6 (off-licence price UK). So I did not partake (nore did anyone else the 2 weeks we were there). Other restaurants on Tobago charge approx' UK restaurant prices for bottle.

Entertainment/Sports - One of the reasons we chose an AI was the entertainment (to keep kids happy, so they can use the hotel facliites while we enjoyed a leisurely dinner). Kids Sports room is OK, but the evening 'live' enterainment is dull.

Forget watersports, the sea is too rough that side of the island. Sadly it was one of the main reasons why we chose this hotel (we do alot of watersports as a hobby in UK etc... Canoeing, sailing etc). You have to go out so deep to get away from the white water breaker, then its still never calm.
Wendy G

Post by Wendy G »

Hey Richard don't what to sound rude but.......Why not let other people make there own opinion about Grafton Hotel,you make it sound like HELL!
David Watkins
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Post by David Watkins »

Richard,you are incorrect about "yellow dot".The Grafton is part of agroup that has central purchase.The stock for different venues are colour coded.You will find that Grafton main bar id one colour,the pool bar another,the beach bar another,LGC another and so on.It is called stock control and also happens in large chains in UK and world wide.(some larger supermarket chains with different"classes"of outlets also do it)
David
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