Guest Report

[Jim c]

We have considered this situation very carefully and do not wish to run down the staff involved in our stay.

In fact the stay was moved to the Courland, the Grafton having been given over to the accomodation of football teams.

It can only be said that the deterioration in the performance of the resorts is considerable and many of the features we had enjoyed over many years were not available .
None the less our room and the important things were still excellent.

We would consider it ridiculous to expect the normal situation to prevail when the visitor numbers cannot possibly support the cost of many of the normal features, ie evening entertainment and multiple restaurants.

The most upsetting thing about the situation was the apparent decision of the management not to acknowledge the problems and to fail to communicate with the guests. so setting up hostility with those who had simply read the brochure describing what used to be there.

We had a very good holiday.

The staff, many of whom we have known for many years, did their very best for us in a difficult situation.

A few things which were very annoying could have been very easily overcome ie The library, also containing the pool table, was said to be closed for a conference for hours and days when there was obviously nothing going on.

Far and away the worst part of our holiday was in fact at the airport.

The authorities really need to decide whether they want holidaymakers or not! Two large plane arrived at almost the same time and the place was in no way set up to deal with this. The passport control personnel were Inefficient, awkward, and downright nasty for no apparent reason.

No doubt there are little people who delight in feeling powerful in important jobs but this lot must be the most effective anti tourist and holiday group you could possibly dream up. They must actually be employed by the tourist board of some other country!

The Customs Control was a shambles they couldn't even organise a proper orderly queue and were completely under staffed for the situation. Those two agencies started the whole visit with a very sour taste.

It took three and a half hours to escape from the airport and, as the first part of our holiday was actually in Trinidad, we missed our flight to Piarco and had the pleasure of being robbed for one night in a Tobagan hotel (which was otherwise adequate)

I would conclude by saying that we have visited your islands and the Grafton for many years and ,on reading what is written, must point out that we intend the above comments to be nothing other than helpfully constructive.

We will certainly visit again, if possible, and wish the staff and management of the resort every success in recovering from the current, dire, situation.