Guest Report

70 room 4* All-Inclusive resort at Stonehaven Bay (listing)
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Dave Sanderson

Guest Report

Post by Dave Sanderson »

We booked our honeymoon a year ago, and with the negative comments made by some of the previous guests on tripadvisor, we were a bit nervous of the holiday. We didn't need to worry as we had a fantastic time!

The staff at the hotel are the jewel in its crown! We found almost all of the staff to be very friendly and exceptionally helpful. Of particular note were Stephanie and Akeisha in the bar areas and Valerie, Ryan, Isa, Bobby and Kenwyne in the restaurants. An example of this was when my wife was talking to Ryan about missing out on having a "Roti" (a local curry and bread dish, worth trying!!) and the next lunchtime Ryan dropped in when he was on a day off with a Roti for her, you can't buy friendship and service like that!

The hotel has a team of Philipino staff as well who work in all areas of the hotel, including giving the hotel a facelift at the moment.It is very gradual and is starting to make a difference, especially to the front of the hotel.

The room we occupied had a sea view with a balcony and was quite large in size. The problem some previous guests have had with break-in's from the balcony has been addressed by the hotel and ours had a brass clasp to lock the balcony doors completely from the inside. The bed was very comfy and the room was always kept clean and turned down in the evening. The bathrooms could do with being modernised however but they were kept spotlessly clean. We did have an issue with our toilet on the first couple of days of our holiday but within a couple of minutes of calling reception someone came down and sorted it for us.

We found the Spa treatments to be very good and an exceptionally relaxing. Again, it was kept spotlessly clean and was ran very well by the manager Lorraine. When we needed to change some of our appointment timings they were very accommodating and helpful.

All the food at the hotel was A la Carte and was very nice. There were 3 choices for starters including soup and salad, four main course choices and a vegetarian option. The menus seem to rotate on a weekly basis but there was plenty of choice. There is a lot of fish in the starters but, as I found, if you don't like fish and want something else have a chat to the waiting staff and they will do their best to sort something else for you. The presentation of the dishes was superb and all the food was served piping hot.

The amenities in the hotel are good (pool, spa, gym & bars) but the tennis courts are in a bit of a sorry state and one of them was being used to store building materials. Also the Buccaneers Beach bar will be shut for a while after being badly damaged in a storm.

In all this is an excellent hotel with a very pro-active manager who will look into and act on any comments made to him, we saw a few examples of this while we stayed there. They are always looking to improve and with a little time and plenty of feedback to them they will have an outstanding resort.

The hotel has lots of steps and his quite steep in places, so if you have any mobility problems, it could be woth seeking advice.

We would defiantly return to Le Grand Courlan in the future, and look forward to doing so. Thanks again to all the staff for making our honeymoon so special.


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