Guest Report

70 room 4* All-Inclusive resort at Stonehaven Bay (listing)
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Mrs s Hand

Guest Report

Post by Mrs s Hand » Wed Jun 25, 2008 8:12 pm

I hate to say we were dissapointed on arriving at the resort after a long flight to find we had no room booked in our name although the holiday had been booked for almost a year.Eventually we were shown to a room where it became obvious they were not expecting us.As it was dark we were not sure we had been given the correct type of room untill next day.We had no welcome pack and throughout the two weeks they ran out of coffee for the rooms and i eventually had to take milk from the machine in the bar for next mornings drinks. It got decidedly worse over the two week stay.
I will however point out that the cleaning ladies did a better job than the people on reception who we found to be decidedly rude and unhelpfull.The ladies did their best to make us feel welcome and put flowers in the room after i had admired the flowers in the gardens.
The spar treatments were desperately needed although in the second week staff did not turn up due possibly to a staff party the previous night so i had to rearrange my appointment.Also because the resort was not busy they gave half the staff the week off causing one of the two restuarants to close limiting choice and pool bar was closed.The sunbeds were filthy and stained and got washed a few days before we left just in time for the Christmas bookings.
The highlight of the day was at breakfast when we were delighted by the birds where they tried to beat us to drinking our orange juice and late afternoon where they came on to our to balcony for their daily treat as the rest of the entertainment provided in the evenings was very hit and miss.
Generally speaking we would not stay at this resort if we ever go back to Tobago.
We normally go to the Greece Islands every year, and although the accomodation is basic which is expected and we normally self cater we are always made to feel very welcome we were expecting a great deal more from our holiday considering the cost.This was to be a special treat which it
certainly did not turn out to be i am sorry to say.
One thing is certain i enjoyed your website very much and have recommended it to people considering visiting
Tobago and will continue to do so.

Kindest regards.

Sue.

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