Guest Report
Posted: Thu May 18, 2006 6:47 pm
On reading your review stating that staff attitudes seemed to be dependant on the teatment they received from their guests then I would have to disagree. Many staff were outstanding doing all they could to make our stay pleasant and enjoyable, however there did seem to be an undercurrent of bad feeling and unfriendly attitudes towards guests from certain members of staff. One particular chef (egg chef), a female was brilliant, chatting and joking with my daughter(9yrs) most mornings, being patient while she made her choise of eggs and reaching over to get her plate seeing as she is small. However one particular morning she had been replaced with another female who was nothing other than rude, impatient and ignorant to my daughter -with my daughter saying nothing other than "fried egg please" I wonder how that warrants the behaviour she received. Bar staff were also abrupt and unfriendly however, this may be explained by the severe understaffing of the bars and the volume of work the bar persons were doing.
The location is fantastic, the hotel is not perfect but is perfectly acceptable and comfortable, some of the staff are brilliant. The watersports staff are a credit to the hotel - always friendly, happy and singing just can't do enough for you. With just a little more of a friendly attitude from some of the other staff this holiday could have been our best ever on a truly wonderful island.
The location is fantastic, the hotel is not perfect but is perfectly acceptable and comfortable, some of the staff are brilliant. The watersports staff are a credit to the hotel - always friendly, happy and singing just can't do enough for you. With just a little more of a friendly attitude from some of the other staff this holiday could have been our best ever on a truly wonderful island.