Guest Report

[Lillian]

We had a family reunion to celebrate my sister's birthday and fourteen of us stayed in the condos. Some of our group stayed in the Tropikist hotel. Among other issues, some of our guests that stayed in the hotel had no towels in their rooms and were met with disdain when they asked for some. We had no water for the last two days of our vacation.

We had pre-booked a dinner party for twenty of us at the Tropikist restaurant and were highly disappointed with the service, or lack of service that we received.
They had laid out a buffet service style dinner and before half of us were served there was no green salad left, when asked about it, we recieved a shrug and told that there was no more (although we specifically booked for twenty people). There was not enough of the main course and we had to wait for them to cook more so half of us were finished eating while the others waited.

The food issue itself could be excused however, the attitude and lack of responses from the staff was disconcerting to say the least. My husband asked if he could have another glass of water, the female server looked at him like he was imposing on her, walked away and she never served him the water. The staff walked about with the most surly expressions on their faces and grabbed our glasses while we were yet drinking. For whatever reason, they appeared to resent us asking for more water and refused to replenish it, instead they pointed us towards the bar.

Even when we tried to talk to them, they had expressionless faces and just walked away. In all of our travels to different coutries and resorts, never had we encountered such behaviour. It's surprising that this island's primary revenue comes from tourism, because the Tropikist's staff seemed to be oblivious it and how this impacts their own income. Not to mention the fact that even if it does not come naturally for you, if you work in a service industry, you need to possess at least a measure client service skills. A simple smile goes a long way.