Guest Report

[Carole and Jim Dyehouse]

We stayed here for 8 nights after recommendation from Mot Mot Travel and the website. The food and accomodation were good and the room a delight with stunning views over the bay - even though we had requested an upstairs room and had one reserved - we ended up downstairs. Cleanliness and maid service were very good. The setting and overall ambiance were all we had expected. (The hotel is however a long way from Scarborough which holds nothing we would recommend except maybe a walk to the local park. Traffic at the port was horrendous and modern amenities were non-existent.) The hotel management is also non-existent and this was seen clearly in the lack of direction to staff overall - though reception staff were polite and very helpful with our safe that on arrival was locked - it took 2 days to get it opened for us!! Staff in general clearly had a lot to contend with in the poor management we witnessed. The dining room requires an immediate upgrade and cleanliness of the presentation area for buffet food, the floors and seating were frankly lamentable. Service was again polite and staff were well meaning and helpful, but streamlining of roles would make for greater efficiency overall. The manager needs to get his act together and his personal appearance and professional role is not what one would expect of a 4 star hotel. He was even late for the manager's cocktail reception!! Issues requiring his immediate attention already mentioned along with service times - it took 1 and 1/2 hrs to get our bill the first night of our stay and then it was the wrong one and the party whose bill it was had left having had some very cheap drinks at management expense. Billing is a major issue and the hotel must be losing out if our experience is anything to go by. Despite the probs we had an enjoyable time and did not rely on the hotel for our source of entertainment so if this is the same for you it will be a great place to eat and sleep.