Guest Report

47 room apartment timeshare resort located at Sandy Point (listing)
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Lillian Low

Guest Report

Post by Lillian Low »

Overall the facilities, restaurant and beach was very nice and we had a very good time.
Our main issue was the fact that we did not have a working air conditioner in the downstairs living area for the ENTIRE duration of our stay.
We called several times a day and a technician came by twice but the air conditioner was never fixed and we ended up having to all sqeeze into the upstairs loft to keep cool. Downstairs temperature was 28-30 degrees celcius. This is unacceptable accomodations for what we paid.
We asked to switch rooms upon arrival but we where informed that this was not possible because they where fully booked.
Upon check out we where informed that there is nothing they could have done to accomodate us or compensate us and we would have to put in a formal complaint.
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