Guest Report

[Dwayne]

Hi me again, it turns out that the nice guy who was very helpful is the hotel manager so i made my complaints known to him. he was very very apologetic for the way the front desk staff treated us and promised to have a chat with them. apparently he was recently hired to turn things around at this hotel and i believe he will because he has the right attitude towards customers and in time if he can reproduce workers like himself then tropikist would indeed have a promising future. all that would be left to do is give the buildings a face lift. the manager was so sorry for our unfortunate experience that he offered us an extra night free so we took it. i maintain that the restaurant staff has been very friendly and helpful however i believe that the night shift is a little understaffed as guest have to wait a bit too long for dinner after being seated. all in all our stay is getting better with each passing day! i might recommend this hotel as long as this manager is here.