Posted: Mon Apr 18, 2005 11:14 pm
Neil
I can't believe you haven't had a response and/or recompense - keep at em. They responded so quickly to us - is this because we're in England and you are in Ireland I ask??? Still the rules are the same for the EU.
We've had letter back from AUC (Air Transport Users Council) - basically they are swamped with requests for help but will get back to us soonish. Excel have written a placebo letter - do you want me to send you a copy - if so let me know via private email but it came from Lesley Cullen, Customer Relations Executive, but would you believe it ........ no telephone number on the headed paper!!!
I still think we're due more compensation than we had but pressure of work etc has meant that I haven't been as terrier like as usual in pursuing this.
How's the fishing?
I can't believe you haven't had a response and/or recompense - keep at em. They responded so quickly to us - is this because we're in England and you are in Ireland I ask??? Still the rules are the same for the EU.
We've had letter back from AUC (Air Transport Users Council) - basically they are swamped with requests for help but will get back to us soonish. Excel have written a placebo letter - do you want me to send you a copy - if so let me know via private email but it came from Lesley Cullen, Customer Relations Executive, but would you believe it ........ no telephone number on the headed paper!!!
I still think we're due more compensation than we had but pressure of work etc has meant that I haven't been as terrier like as usual in pursuing this.
How's the fishing?