Guest Report
Posted: Wed Jul 18, 2012 4:21 pm
The absolute worst vacation ever!
It seemed that nobody was knowledgeable about the hotel. During booking, I was given vague answers to the most common questions. I was quoted one all-inclusive total cost by email, but upon arrival, I was charged a higher amount AND the all-inclusive package was taken back...and they would not honor their own email. The desk clerk was visibly tired and overworked and should not have been working alone (she lacked training). Our room was okay, however the grounds were unkept and some areas were dangerous and in desperate need of repair. There were so many things wrong with this hotel that it does not deserve the name "Le Grand" or "Resort." I was VERY DISSATISFIED with my stay here and would not recommend it to anyone.
It seemed that nobody was knowledgeable about the hotel. During booking, I was given vague answers to the most common questions. I was quoted one all-inclusive total cost by email, but upon arrival, I was charged a higher amount AND the all-inclusive package was taken back...and they would not honor their own email. The desk clerk was visibly tired and overworked and should not have been working alone (she lacked training). Our room was okay, however the grounds were unkept and some areas were dangerous and in desperate need of repair. There were so many things wrong with this hotel that it does not deserve the name "Le Grand" or "Resort." I was VERY DISSATISFIED with my stay here and would not recommend it to anyone.