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Review Grafton Beach Resort November 8th – 14th 2004

Posted: Wed Nov 24, 2004 6:40 pm
by Graham Jones
Perhaps I should preface my review by admitting that this was not our first choice of hotel, we had to accept it after Le Grand Courlan failed to honour our booking. Undoubtedly this has coloured my views somewhat.

The hotel is nicely located on a hillside above Stonehaven Bay; most rooms appear to have a sea-view. People with mobility problems should be aware that between pool level and the beach there are 70 steps and a ramp to negotiate. The hotel is set back on the hillside, so the steps are in sections, but they still have to be climbed! There is a narrow, quiet road between the hotel grounds and the beach bar. There are a delightful number of birds in the grounds, even if some of them join you for meals! Also very close (a 10 minute uphill walk) is the Grafton Bird Sanctuary – don’t miss it! Feeding times are 8 am & 4 pm.

The beach is very pleasant, despite some rocks along the shoreline. It does have a small number of stones on entering the water and shelves fairly rapidly. Towards the end of our stay there were some very impressive breakers coming in from the Caribbean! It is long enough for that essential post-breakfast stroll and affords the opportunity to watch the local fishermen pulling in their nets. In the time we were there, we didn’t see any boats from the hotel being used at all. (A shared facility with Le Grand Courlan.)

During our stay the majority of guests were British (about 55%), with about 35% German-speaking and a small number of Dutch and Americans.

The pool and swim-up bar is one of the most attractive features of the resort, though if I had young children I would be concerned that there is very little shallow water. Within a couple of paces from the steps, you are in quite deep water. There is a tiny paddling pool, nicely shaded, which is pretty full by the time a couple of mothers and their toddlers are in it!

The pool bar has plenty of seating and the majority of it is in the shade throughout the day. Service at this bar is patchy. The staff here are pleasant enough, but it was quite common for the bar to be 30 mins late opening and for the only bartender to then disappear for 10 – 15 mins at a time.

There are far too few loungers and sunshades, both by the pool and on the beach. As a consequence, there was a steady stream of people reserving places from 6.30 in the morning.

Meals are served in the open-air restaurant. I found breakfast to be very acceptable, with the usual cooked items and omelettes or fried eggs to order. There was also a range of pastries, breads and cereals. However, I know my wife who avoids cooked breakfasts, was disappointed by the limited range of fresh fruit.

Lunch was either served in the restaurant or the beach bar. We sampled the beach bar twice and found the food to be reasonable and served with a smile! This bar is also shared with Le Grand Courlan.

The lunch in the restaurant was a great disappointment generally. On previous all-inclusive holidays in other islands, lunch has always been a full meal – here it was not. Starters were very limited; dessert was ice cream – if you asked for it. It was rarely offered.

Dinners were equally disappointing. It was necessary to book for dinner, at breakfast time, even in the main restaurant. They would only take 12 bookings per half hour, so unless you were in breakfast by 8 am, dinner was either 6.30 or about 8.30 pm.. We soon learnt that it had to be 6.30 as the trays of food were not replenished with any urgency and the already limited desserts were mainly gone. Meals were always buffet-style; these were without doubt the worst meals we have had in the Caribbean. At the Carvery, small family-sized joints were generally rationed to one slice per person. Staff were good at clearing the tables, but on many occasions a ‘please’ or ’thank you’ was ignored, leaving the impression of a poorly trained staff.

The a la carte restaurant may have been nice, we never found out, it serves 8 tables per evening Monday – Friday and then is seafood only. Why have a restaurant that the majority of the guests won’t be able to use?

Seating in the bar area is quite insufficient for times when the hotel is nearly full, as it was when we were there. Incidentally nearly all the major hotels were full or overbooked during our stay– the consequence of hurricane Ivan affecting Grenada.

Would I go there again? –No thank you! :(

reply

Posted: Wed Nov 24, 2004 6:57 pm
by Kate L
Oh what a shame....I was so looking forward to your review! I have questions if you have the time....Would you revisit Tobago or has this soured your views? Why did LGC bounce you? Did you book through an agent? Also a FINAL quick question - did you visit LGC and if so what did you think?

Many thanks

Kate

Posted: Wed Nov 24, 2004 11:50 pm
by Cornelia Montgomery
Like Einstein, I have a theory. Neither the Grand Courlan nor the Grafton was built as an all-inclusive resort. I stayed there several years ago under the previous ownership. (Actually, I don't remember any AI resorts there eight years ago.)
I'm sure a purpose-built AI would have enough room to seat people throughout the evening. But the appeal (puzzling to me) of AI resorts has prompted these hotels to change to this option, even though they may not have the appropriate facilities.
I have noticed that there are many packages in England combining airfare and hotel stays. I don't know of many in the U.S. (although I understand a charter plane load of people from Indianapolis is scheduled to arrive in late February; watch out you reserved English people -- these Midwesterners are veeeeerrry friendly. I grew up near Chicago so I can say that.). But I read that the rack rate at the Grand Courlan was about US$500 a night for a couple. When we stayed there a long time ago, we paid $230 a night, including taxes and service charge -- no meals. We often spent our day away from the hotel, so the AI would have been unwise. On the other hand, during our high-season visits, the Courlan was only half full. We enjoyed that -- no battling for lounge chairs, dining times, etc. -- but I'm sure the owners didn't.
I'm a bit concerned that the AI mentality is changing the nature of the island; it used to be that most visitors were intrigued by the place, not just the price.

Posted: Thu Nov 25, 2004 12:27 am
by Cornelia Montgomery
An addendum to my previous post: Are AIs really cheaper? Granted, the hotel has captive customers for dining so there might be some benefits from economy of scale. However, those hotels that are not counting on repeat visitors might just squeeze what they can from the money that the customer pays.
Hotel dining rooms without AI would soon feel the effect of unhappy customers.
I've been happy with only one AI experience: We stayed in a 10-cottage hotel in Costa Rica where the rate included breakfast and dinner. The settting was exquisite; so was the food. The service was impeccable; and the rate was very reasonable. Unfortuneatly, the (American) owners (two gay guys from Florida) sold, so this utopia no more exists. Sigh.

Posted: Thu Nov 25, 2004 10:33 pm
by Jane H
Hi Cornelia,

Maybe we've been lucky, but Hugo and I have had some good experiences with AI both in the Caribbean and the Maldives.

Why do we go AI - well several reasons:-

AI packages are booked thro' travel operators who are ABTA bonded ti.e. you're not left on your own if a hotel or airline goes bust

They can be cheaper than assembling a package for yourself (although we accept that this is not invariably the case) - and they certainly don't take the time to put together that DIY entails. Also it does give a way of controlling holiday costs.

It can be useful to have a rep available (When there was a death in our family and we had to get back to the UK urgently our rep was wonderful in getting everything sorted out for us in conjunction with our insurance company)

We like to travel around our holiday destination and certainly don't stay inside the hotel (although I freely admit some people never move from the poolside) - and most AI guests also patronise local bars, cafes etc., to say nothing of the trips which almost everyone goes on. Our last trip to Tobago is memorable for the places we managed to get to in our rather superannuated jeep! We loved the scenery, the people, the atmosphere - and are really looking forward to visiting again next April. And yes - we are going AI again - staying at the Inn on the Bay after reading reviews on this site. (Anything for an easy life!!)

Jane