Guest Report
Posted: Tue Apr 17, 2007 1:32 pm
A very disappointing hotel
This hotel seems to get some good reviews, but during our ten day stay there was little to explain why.
Some members of the staff were friendly and helpful. However others just weren’t, some to the point of rudeness.
The food is expensive but poor, and the service was often slapdash.
The mini bars were never serviced, and the room not always cleaned to a good standard. Even getting sachets of coffee in our rooms was clearly beyond them. After a few days of asking we bought our own in a supermarket.
There is little of a Caribbean welcome here. We were made to feel unwelcome in the bar after 10 PM, when the staff wanted to close and go home. It seems to be aimed at package tours of older people. We were often the last people in the restaurant at 8.00pm.
The 2005 Rough Guide claims they have a gym – but rather typically it is actually a building site and was described as “a work in progress”.
A real shame as the location is good, but is simply not worth going to. You only get a couple of holidays a year it would be a real shame to waste it feeling unwelcome and badly fed. There are far better places to stay. And for less money.
This hotel seems to get some good reviews, but during our ten day stay there was little to explain why.
Some members of the staff were friendly and helpful. However others just weren’t, some to the point of rudeness.
The food is expensive but poor, and the service was often slapdash.
The mini bars were never serviced, and the room not always cleaned to a good standard. Even getting sachets of coffee in our rooms was clearly beyond them. After a few days of asking we bought our own in a supermarket.
There is little of a Caribbean welcome here. We were made to feel unwelcome in the bar after 10 PM, when the staff wanted to close and go home. It seems to be aimed at package tours of older people. We were often the last people in the restaurant at 8.00pm.
The 2005 Rough Guide claims they have a gym – but rather typically it is actually a building site and was described as “a work in progress”.
A real shame as the location is good, but is simply not worth going to. You only get a couple of holidays a year it would be a real shame to waste it feeling unwelcome and badly fed. There are far better places to stay. And for less money.