Guest Report
Posted: Wed Jul 04, 2007 10:08 am
I have now been back from the CCR for just over 4 weeks and have finally found the time to write my review.
As regular readers will probably know I love the CCR and I was really looking forward to this visit.
I have come back slightly disappointed.
On arrival we were greeted with a glass of champagne and quickly checked in and taken to our room - which was really lovely and fantastic view.
Because we arrived at 1pm we decided to go straight down to the beach bar to have some lunch and to be greeeted by empty containers at the buffet - OK I accepted this as we managed to get some sandwiches etc.
I was aware that you could get a childrens meal at the beach bar from 5pm and as I had a 2 year old with me that I wanted to get fed and to sleep before we had our evening meal I decided to take advanage of this - the first evening the staff were not even aware that they did childrens meals and then when we did finally order some food it took an hour to arrive! This problem seemed to be a common one but once I spoke to the Manager, Eric Feniet, we did not experience this problem again.
Generally the service was not up to the high standard that it has been in the past and some of the staff are not friendly etc, on one night the waitress leant over me to get a plate and dropped it on me.
I am not a 'complainer' as such but I did raise my concerns with Eric again and I did notice a slight improvement in the standards.
I really did feel that they are having a problem with recruiting staff and training them up to the right standard. However, the staff that have been there on previous visits were just as friendly and good as before.
Whilst we were out there I had an accident and had to be taken to the local hospital (that really was an experience I care not to repeat) and the staff at the CCR were fantastic - they really looked after me accompanying me to the hospital and making sure that I was comfortable at all times. I really was very impressed with the level of care I received at this time.
One member of staff who deserves their weight in gold when I was there and certainly made my trip and a happier and more memorable was the beach boy, Tiele - he is so good at his job a real star.
I still love the CCR but I am saddened that the standards have slipped but I am confident that Eric Feniet and his team are capable of pulling it back up to old standards.
Kirsten
As regular readers will probably know I love the CCR and I was really looking forward to this visit.
I have come back slightly disappointed.
On arrival we were greeted with a glass of champagne and quickly checked in and taken to our room - which was really lovely and fantastic view.
Because we arrived at 1pm we decided to go straight down to the beach bar to have some lunch and to be greeeted by empty containers at the buffet - OK I accepted this as we managed to get some sandwiches etc.
I was aware that you could get a childrens meal at the beach bar from 5pm and as I had a 2 year old with me that I wanted to get fed and to sleep before we had our evening meal I decided to take advanage of this - the first evening the staff were not even aware that they did childrens meals and then when we did finally order some food it took an hour to arrive! This problem seemed to be a common one but once I spoke to the Manager, Eric Feniet, we did not experience this problem again.
Generally the service was not up to the high standard that it has been in the past and some of the staff are not friendly etc, on one night the waitress leant over me to get a plate and dropped it on me.
I am not a 'complainer' as such but I did raise my concerns with Eric again and I did notice a slight improvement in the standards.
I really did feel that they are having a problem with recruiting staff and training them up to the right standard. However, the staff that have been there on previous visits were just as friendly and good as before.
Whilst we were out there I had an accident and had to be taken to the local hospital (that really was an experience I care not to repeat) and the staff at the CCR were fantastic - they really looked after me accompanying me to the hospital and making sure that I was comfortable at all times. I really was very impressed with the level of care I received at this time.
One member of staff who deserves their weight in gold when I was there and certainly made my trip and a happier and more memorable was the beach boy, Tiele - he is so good at his job a real star.
I still love the CCR but I am saddened that the standards have slipped but I am confident that Eric Feniet and his team are capable of pulling it back up to old standards.
Kirsten
