Blue Haven Hotel - Reader Reports & Opinion

Guest Report   

Carole And Jim Dyehouse from U.K. visited in February 2008 and awarded  Two out of Five

We stayed here for 8 nights after recommendation from Mot Mot Travel and the website. The food and accomodation were good and the room a delight with stunning views over the bay - even though we had requested an upstairs room and had one reserved - we ended up downstairs. Cleanliness and maid service were very good. The setting and overall ambiance were all we had expected. (The hotel is however a long way from Scarborough which holds nothing we would recommend except maybe a walk to the local park. Traffic at the port was horrendous and modern amenities were non-existent.) The hotel management is also non-existent and this was seen clearly in the lack of direction to staff overall - though reception staff were polite and very helpful with our safe that on arrival was locked - it took 2 days to get it opened for us!! Staff in general clearly had a lot to contend with in the poor management we witnessed. The dining room requires an immediate upgrade and cleanliness of the presentation area for buffet food, the floors and seating were frankly lamentable. Service was again polite and staff were well meaning and helpful, but streamlining of roles would make for greater efficiency overall. The manager needs to get his act together and his personal appearance and professional role is not what one would expect of a 4 star hotel. He was even late for the manager's cocktail reception!! Issues requiring his immediate attention already mentioned along with service times - it took 1 and 1/2 hrs to get our bill the first night of our stay and then it was the wrong one and the party whose bill it was had left having had some very cheap drinks at management expense. Billing is a major issue and the hotel must be losing out if our experience is anything to go by. Despite the probs we had an enjoyable time and did not rely on the hotel for our source of entertainment so if this is the same for you it will be a great place to eat and sleep.

Guest Report   

Annie Bowman from U.K. visited in February 2007 and awarded  Two out of Five

Exquisite setting with a very glamorous history but unfortunately the food was very disappointing both in the restaurant in the evening and in the beach bar at lunchtime. We expected something which was a cut above the average but we were very let down.

Guest Report   

Jon Taylor from U.K. visited in January 2007 and awarded  One out of Five

A very disappointing hotel

This hotel seems to get some good reviews, but during our ten day stay there was little to explain why.

Some members of the staff were friendly and helpful. However others just weren’t, some to the point of rudeness.

The food is expensive but poor, and the service was often slapdash.

The mini bars were never serviced, and the room not always cleaned to a good standard. Even getting sachets of coffee in our rooms was clearly beyond them. After a few days of asking we bought our own in a supermarket.

There is little of a Caribbean welcome here. We were made to feel unwelcome in the bar after 10 PM, when the staff wanted to close and go home. It seems to be aimed at package tours of older people. We were often the last people in the restaurant at 8.00pm.

The 2005 Rough Guide claims they have a gym – but rather typically it is actually a building site and was described as “a work in progress”.

A real shame as the location is good, but is simply not worth going to. You only get a couple of holidays a year it would be a real shame to waste it feeling unwelcome and badly fed. There are far better places to stay. And for less money.

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Guest Report   

Mike And Jenny Jackson from U.K. visited in May 2006 and awarded  Five out of Five

We have just returned from our first trip to Tobago, certainly not our last.

The Blue Haven should change its name to Blue Heaven.

The staff are truly wonderful always smiling always happy and very speedy to assist in any matters. We had room 39 overlooking the Bacolet Bay. The rooms are very comfortable and spacious.

Ww could not have asked for a better holiday. The food in "Shutters on the BAy" was excellent, and served by staff who looked after everyone superbly.

The hotel is wonderfully situated on an outcrop/hill so that all rooms have a sea view, and being on the Atlantic side of the island have a cool breeze.

Our fellows occupants whilst we were there considted of about 75% british, and mostly middle aged couples.

We strongly recommend the hotel if you wish to have a quiet luxurious time.

We cannot wait to return for another stay.

Guest Report   

Gary W + Louise W from U.K. visited in April 2006 and awarded  Four out of Five

We have just returned from tobago after 3 relaxing weeks, we stayed at the Blue Haven Hotel in room 20. the hotel is beautiful, very clean and the staff are the most friendlist people we have ever met. we had the most amazing view from our room you could stand in the shower or sit on the toilet and look at the sea (never had that experience before). we actually went to tobago to get married and i would recommend the blue haven to anyone thinking of doing the same. we chose our location which was under a palm tree down on the beach, we had an arch which was decorated with palm leaves and flowers to match my dress (pink)and there were petals scattered all around around us, it was perfect! the ceremony took about 20 minutes and the minsister had a wonderful sense of humor which took away our nerves. we had cake and champayne and the manager even did our videoing. when we returned to our room there were rose petals scattered everywhere, im mean everywhere! they had even run a hot bubbly bath and put them in there. this was our dream wedding and it was all thanks to the staff at blue haven.

the hotel is beautiful but i must agree with some of the other comments that i have just read, the resaurant menu was rather limited and we thought very expensive, and the nightlife was non existant, at times we where also the only ones in the bar. the first night we arrived there was a barbque on the beach, it was brilliant good food entertainment and plenty of rum punch. we were told that this was a weekly thing but it never happened again. unfortunatly we forgot to take our driving licenses (maybe this was for the best, the locals all drink and drive) so we had to rely on taxi's to take us to other eating houses as there was no where else to eat, except opposite at the old donkey cart which also lacked atmosphere. however we would definetly recommend a stay at the blue haven the service they provide is excellent and very professional, more than we can say for the rest of the island but thats another story. i cant imagine how people with children got on in tobago as there doesnt seem much for them to do, perhaps we were going to the wrong places, the toured the whole of the island and spent most of the time on boat trips and beaches, which i think children may find boring. but for us it was heaven we had a wonderful time in tobago and hope to return in the near future.

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