Coco Reef Resort - Reader Reports & Opinion

Guest Report   

Sue Dickinson from U.K. visited in September 2012 and awarded  Two out of Five

Only the south west of Tobago is developed for tourism. The rest of the island has lots of small attractive villages and lovely sandy beaches, edged by forests, that are almost deserted, and the mountainous rainforest in the middle. The location of the Coco Reef is convenient and the view from the restaurant over the gardens, narrow beach, man-made lagoon and the yachts beyond is beautiful. Breakfast was good and it was great to relax in the sun and look at the view. Dinner in the main restaurant was variable as was the service. The bedrooms let it down. We were upgraded to a suite with 2 huge rooms and a kitchenette. This had a fridge, microwave and (poor quality) units with a breakfast bar but no plates or dishes. It was useful for washing swimming and snorkelling gear. The bathroom was small and poorly appointed with one small towel rail that would not take all the towels let alone any washing. The air conditioning functioned adequately, just, although in one room it was obviously very old. We had 2 balconies with the original metal sliding doors that were difficult to open and close; the view was of a small courtyard full of palm trees with the noisy air conditioning units of the spa on one side. The towels, bed, pillows and linen were of poor quality. Storage space was good but in order to see into the safe I had to stand on a chair. Overall, the rooms were shabby and dated. The Coco Reef may be best resort hotel on the island but it is a long way from the best in the Caribbean. Nonetheless, it was pleasant and good value for money for this region.

Guest Report   

I Martin from U.K. visited in August 2012 and awarded  Five out of Five

We went witho our two boys aged 10 and 6 and had a great time.

The accomodation was great, not pristine but more caribbean shabby chic! Loved the food, bbq fish at lunch was excellent, ditto souffles after dinner.

95% of the staff were spot on. If you treat them right then you get great service back. If you treat them like dirt (as some do)then ...

We did the Zoe jet boat trip which was fun, and also some fishing ask for Kester. The whole family caught Tarpon and my 10year old was thrilled with a bonefish he caught.

Sometimes it could be hard to get a drink from the bar in the evening. When dinner was being served the bar staff were looking after dinner orders and you could feel you were intruding. The hotel was largely deserted by 10pm which didn't bother us.

My only real negative was the watersports. They had a few kayaks which all the children loved. In August the hotel becomes a centre for the annual Trinidad to Tobago boat race. Large numbers of ocean going boats moor just oof the hotel wall and basically have a party for 3 or 4 days. This in istelf was not a problem ( our children made friends with some from Trinidad) but several of the boats used the KAyaks as tenders and left them tied up for hours on there boats. This did not seem to bother the watersports staff that there was none for guests. But should a child not be in a boat for 5 minutes the surly staff would be over in a flash and take it back. Also watersports were only available until 4pm which seemed a tad early.

Other than that we had a great time and hope to go back. The general manager Eric was great and happy to sort any issues.

Guest Report   

Beryl Bowers from U.K. visited in April 2012 and awarded  Five out of Five

Stayed at this resort numerous times between the period 2001 and 2010, both with husband or laterly family members. The ambience may not be what some people expect of a hotel elsewhere in the world at this rating but for the Caribbean it is exceptional. This is because of the standard of food and drinks offered on the all inclusive package, the great service provided by all the staff and management alike and the general welcome given; also the friendliness of the people of Tobago who are keen for visitors to like their island. I agree some of the rooms could do with updating/freshening up but at the end of the day they are scrupulously clean and mainly used to bathe, dress and sleep. Am looking forward to my forthcoming visit again this year.

Guest Report   

Tim And Gina Stones from U.K. visited in February 2012 and awarded  Five out of Five

We have just returned from a two weeks holiday staying at the Coco Reef, it's my second time and my husbands third in 14 months, (my husband went on a fishing holiday with the lads !) and we hopefully will return next year, we just love the whole set up. Eric the General Manager is well on the ball, we were treated like long lost friends, he and his staff were more than friendly, and could'nt have done more for us. The food was very good and most enjoyable ( we put a few pound on!!)The Hotel was kept in VERY clean order and the surrondings well maintained. I think maybe the bedrooms could do with a little decorating though! All in All we had a wonderful time, and look forward to returning. we rate it 10 out 10.

Guest Report   

Graham from U.K. visited in January 2012 and awarded  Five out of Five

Our 4th visit to the Coco Reef Resort, and we're already booked to go back in November, so it'll come as no surprise that we like it!

I commented on a previous review some years ago, but having seen the enormous variation in opinions both here, and on other sites, I thought I'd post a few words now.

The hotel is in a great location, with good facilities. Like so many places in the Caribbean, the original construction (conversion from the former Crown Reef Hotel) was done impeccably with a great deal of attention to detail, but time has stood still, and basic maintenance can never keep a property at the same standard as when new. That's true the world over, but it's far harder on a small island, with a small resource pool, and without easy access to materials or skilled labour.

The management are working very hard to maintain customer satisfaction and it was noticeable that any negative comment was acted on immediately. It's easy for guests to sit on the beach and moan that something isn't working (eg air con), but in my experience, if management are told, then it's very quickly fixed.

Food was good, entertainment was mixed (but not something we wanted anyway!), service was excellent, and we look forward to going back.

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