Coco Reef Resort - Reader Reports & Opinion

Guest Report   

Beryl Bowers from U.K. visited in April 2012 and awarded  Five out of Five

Stayed at this resort numerous times between the period 2001 and 2010, both with husband or laterly family members. The ambience may not be what some people expect of a hotel elsewhere in the world at this rating but for the Caribbean it is exceptional. This is because of the standard of food and drinks offered on the all inclusive package, the great service provided by all the staff and management alike and the general welcome given; also the friendliness of the people of Tobago who are keen for visitors to like their island. I agree some of the rooms could do with updating/freshening up but at the end of the day they are scrupulously clean and mainly used to bathe, dress and sleep. Am looking forward to my forthcoming visit again this year.

Guest Report   

Tim And Gina Stones from U.K. visited in February 2012 and awarded  Five out of Five

We have just returned from a two weeks holiday staying at the Coco Reef, it's my second time and my husbands third in 14 months, (my husband went on a fishing holiday with the lads !) and we hopefully will return next year, we just love the whole set up. Eric the General Manager is well on the ball, we were treated like long lost friends, he and his staff were more than friendly, and could'nt have done more for us. The food was very good and most enjoyable ( we put a few pound on!!)The Hotel was kept in VERY clean order and the surrondings well maintained. I think maybe the bedrooms could do with a little decorating though! All in All we had a wonderful time, and look forward to returning. we rate it 10 out 10.

Guest Report   

Graham from U.K. visited in January 2012 and awarded  Five out of Five

Our 4th visit to the Coco Reef Resort, and we're already booked to go back in November, so it'll come as no surprise that we like it!

I commented on a previous review some years ago, but having seen the enormous variation in opinions both here, and on other sites, I thought I'd post a few words now.

The hotel is in a great location, with good facilities. Like so many places in the Caribbean, the original construction (conversion from the former Crown Reef Hotel) was done impeccably with a great deal of attention to detail, but time has stood still, and basic maintenance can never keep a property at the same standard as when new. That's true the world over, but it's far harder on a small island, with a small resource pool, and without easy access to materials or skilled labour.

The management are working very hard to maintain customer satisfaction and it was noticeable that any negative comment was acted on immediately. It's easy for guests to sit on the beach and moan that something isn't working (eg air con), but in my experience, if management are told, then it's very quickly fixed.

Food was good, entertainment was mixed (but not something we wanted anyway!), service was excellent, and we look forward to going back.

Guest Report   

Ian Gordon from U.K. visited in December 2011 and awarded  Four out of Five

This was our fourth holiday at Coco Reef. Instead of our usual Virgin holiday package, we reduced costs considerably by booking through ‘Tropical Sky’ who use Monarch airlines. It was still possible to save on the overall cost despite upgrading to Monarch Premium (recommended) and a Deluxe Oceanview room.

The disadvantage of the outbound Monarch flight is that it is via Grenada which therefore adds to the travel time. You do not change planes – it’s just an intermediate stop for approx 1 hour. Otherwise, I was impressed with the Monarch flights and would have no qualms using them again.

The Coco Reef is still a great place to holiday. Many of the staff were new from our previous visits, but they were friendly and efficient. Beach service to the smaller section of beach at Pelican Point was not as frequent as I remembered, but that may have been due to the occupancy of the hotel which was considerably less than on our previous holidays. Beach loungers and parasols were therefore always available at any time of the day, which meant there was no problem finding somewhere to relax. Unfortunately, some of the guests were either quite rowdy with noisy children or - in my view - out of place on a beach, which is obviously something the hotel can do little about. You cannot choose who happens to be there at the same time! The hotel also hosted the TT Prime Minister and associated ministers / security for a few days which caused some disruption at meal times due to their numbers. At buffet, they would have given a swarm of locusts a run for their money! Food was generally very good and the restaurant service was always prompt and friendly. The weather was also good at the start of the dry season / tail end of the rainy season.

I have often read that returning guests are treated favourably and yes, the management do make an effort in that respect. So if this is going to be your first time there, you will just have to make it your first of many! Would we return to Coco Reef? A definite ‘Yes’

Guest Report   

Marcus Singh from Tobago visited in October 2011 and awarded  One out of Five

It is with due shame i write this review. I recently spent a weekend at the so called 5 star hotel with a my girlfriend and another couple. While the hotel was nice and the view exceptional, the service from some of the staff was beyond disappointing, especially after reading some of the reviews from other people on this site. I must say, this presents itself as racist, however the truth be told, "if yuh nuh white, u is nobody". It seemed to me that the only people who were warmly welcomed, especially in Tamara's restaurant, were white. This goes to say without a doubt, locals are not appreciated, are we not spending our money as well ?. One specific person to note is the woman who makes the eggs in the morning. She blatantly shows an attitude to me and my friends, she doesn't even ask for your plate, just grabs it, and hands it back to you. One morning when i went for eggs, she just ask me with rolling eyes and a terrible attitude "what", i said "excuse me", she said "what yuh want". As normal i just go with the flow and she made my eggs, dropped it in my plate and i said thanks, nothing came from her mouth. Also when we went for breakfast, we waited to be seated, no-one came, and we decided to take a seat on out own, a woman came up to us and said we cannot sit here that we had to wait, only to be re located to the same seat. I cannot even say that it was a racist thing, as my girlfriend and i are Indian, and we went with a black couple, and they pointed out that the service is terrible. I guess its just a situation where our own people prefer to treat foreigners, to be specific, white foreigners better !!...Truly a shame for a place that has so much more potential !!!.

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