Coco Reef Resort - Reader Reports & Opinion

Guest Report   

Marco Suarez from U.S.A. visited in October 2007 and awarded  Three out of Five

The Cocoreef is a true jewel in Tobago and definitely the place to stay. True to the reports I read before going, service is the most outstanding feature of this beautiful hotel. Very caring and professional. I was touched by the leaf messages on my bed, a different one every day.

Good hearty breakfast with birds singing all around, bacon always soggy but nothing is perfect.

I particularly enjoyed Tamara´s during my birthday dinner: personalised menu, the best table of the house, balloons and all, plus countless smiles and flawless service. Great setting for the superb food that followed. Tamara´s is one of the top 2 restaurants in the island. The other is La Tartaruga.

I would definitely stay back at the cocoreef, no wonder there are so many repeats year after year. I loved the welcoming warmth of being there.

Guest Report   

Katharine Fairhead from U.K. visited in July 2007 and awarded  Three out of Five

We(2 adults and 3 teenage boys)stayed at CCR for 6 nights on breakfast only.Initial impressions of hotel were very good - lovely grounds and an incredibly beautiful setting. We had to wait over half an hour to be shown to our rooms which was tiring after such a long flight. Our rooms were very good - interconnecting, first floor just as we had requested. No tea/coffee making facilities in room but we requested this and it did eventually turn up 8 hours later after reminding reception! Shower was not too powerful but we coped. Tennis courts,beach and pool were great and loved by the boys - NOT crowded at all July/Aug. The pedaloes, kayaks etc.. are put to bed at 4pm so get down there early! Breakfasts were great - plenty of choice. Bacchanals was good - drinks and meals served overlooking the sea by friendly staff. Tried one evening meal in Tamaras. HIGHLY PRICED ordinary food but good service (we were asked if everything was ok before we had even been served!)One of our 14 yr old sons was initially denied entry as he was wearing flip flops (otherwise smartly dressed) so be warned...the dress code appears to apply to children too! Bit odd as Tamaras is used for breakfast and you can wander down in your PJs in the morning and no one would challenge you! One slight inconvenience was the safety deposit boxes are not in the bedrooms but next to reception so you have to be very organised before going out for the day.Overall, a very good experience but we would agree with some of the others that it is does not measure up to a 4* rating. We found most of the staff to be very friendly and helpful with a few showing indifference.

By the way, if you have enough money to rent Sunset Villa, be aware that the dozen or so tour/glass bottom boats at Store Bay pull up right by the villa with their respective speakers playing reggae/rap on full volume!Not so good for a romantic honeymoon.

We would recommend Iguana for good food and friendly service(turn right out of hotel entrance, walk approx 200 meters to cross roads)or for lunch/early tea Backyard Cafe (turn left, approx 100 meters on the left.)Laundrette/internet cafe next door to hotel and bank (left out of entrance.) Hope this helps any of you who are thinking of booking CCR.

Guest Report   

Kirsten Giles from U.K. visited in May 2007 and awarded  Three out of Five

I have now been back from the CCR for just over 4 weeks and have finally found the time to write my review.

As regular readers will probably know I love the CCR and I was really looking forward to this visit.

I have come back slightly disappointed.

On arrival we were greeted with a glass of champagne and quickly checked in and taken to our room - which was really lovely and fantastic view.

Because we arrived at 1pm we decided to go straight down to the beach bar to have some lunch and to be greeeted by empty containers at the buffet - OK I accepted this as we managed to get some sandwiches etc.

I was aware that you could get a childrens meal at the beach bar from 5pm and as I had a 2 year old with me that I wanted to get fed and to sleep before we had our evening meal I decided to take advanage of this - the first evening the staff were not even aware that they did childrens meals and then when we did finally order some food it took an hour to arrive! This problem seemed to be a common one but once I spoke to the Manager, Eric Feniet, we did not experience this problem again.

Generally the service was not up to the high standard that it has been in the past and some of the staff are not friendly etc, on one night the waitress leant over me to get a plate and dropped it on me.

I am not a 'complainer' as such but I did raise my concerns with Eric again and I did notice a slight improvement in the standards.

I really did feel that they are having a problem with recruiting staff and training them up to the right standard. However, the staff that have been there on previous visits were just as friendly and good as before.

Whilst we were out there I had an accident and had to be taken to the local hospital (that really was an experience I care not to repeat) and the staff at the CCR were fantastic - they really looked after me accompanying me to the hospital and making sure that I was comfortable at all times. I really was very impressed with the level of care I received at this time.

One member of staff who deserves their weight in gold when I was there and certainly made my trip and a happier and more memorable was the beach boy, Tiele - he is so good at his job a real star.

I still love the CCR but I am saddened that the standards have slipped but I am confident that Eric Feniet and his team are capable of pulling it back up to old standards.


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Guest Report   

Marco Ellenkamp from Netherlands visited in March 2007 and awarded  Three out of Five

Just got back today from a week's holiday, this was our first to Tobago and the Caribbean.

We travel extensively and have seen many 4 - 5 start hotels in the world. We were very enthousiastic after reading all the reviews on this site, however must admit we were a bit disappointed about certain aspects.

This hotel would have probably earned the title "Best hotel in the Caribbean" a few years ago, but certainly not to date.

Our first impression of the hotel, beautiful layout, nice beach, beautiful views. A few good excursions offered, rented a car via the hotel, apparantly the hotel forgot to pass on the reseration to the rental company so there was no car reserved for us. This ment that at the last moment a car had to be organised, half the morning wasted.

The room: spacious,had a nice view of the beach, however bathroom is aged, especially taps, etc. need to be changed, are very oxidated. Difficult to shower without freezing or burning. Toilet kept running, was fixed twice! Tea and coffee maker would have been nice.

Restaurant: we had all inclusive. Breakfast buffet great, dinner buffet has little variation. Every other day the same dishes kept being repeated and served. They were liberal with the wines, drinks however. We ate twice at the a la carte restaurant (menu choices, not bad). Preferred option: try the retaurants nearby (Dillons etc.).

Service: mixed feelings. The service, especially at the beach bar varied from sometimes extremely friendly waitresses to sometimes curt and uninterested. Depended on their moods!

Is the hotel loosing it's touch? We find the 4 - 5 star status overated and would give this hotel no more than a 3+ star status. This hotel should be aware that all new hotels on the island will certainly offer stiff competition for the future.

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Guest Report   

Jacqui Bell from U.K. visited in February 2007 and awarded  Five out of Five

I have just returned from my first visit to Tobago, where my husband & I had a truly wonderful - but all too short - week of pure relaxation.

Tobago and the Coco Reef was recommended by my uncle (who co-runs a big game fishing safari company and has been lucky enough to visit a large number of exotic locations so should know) and with the benefit of all the positive reviews on this great site (thanks), we booked last year.

This hotel is great. The staff were so incredibly friendly & welcoming, cheery faces everywhere, and from ALL staff, not just those with client-facing roles. The social director helped us book a catamaran trip and even chased them up when they were a bit late arriving (delay caused by customer at another hotel still in bed hungover & finally decided not to go), suggesting we went to the beach to wait. She brought us some water & then came to find us when the car arrived - and when she saw us the following day came over to ask how the trip had gone.

Rooms spacious & well-cleaned. Air-con fully functional.

Food excellent. We ate in Tamaras most evenings & had no problems booking a table. The norm appears to be to do this at breakfast, and always had a choice of times. Lunch BBQ also very tasty. I can't understand why some people don't like it. The evening menus had a choice of about 6 dishes per course, some fairly "international" in style, some with Caribbean flavour. All nicely proportioned & well-presented. Maybe tricky for non-fish-eating veggies? Not sure. There was only 1 evening we felt that there was nothing particularly inspiring, but it was still good.

All this when the hotel was completely full.

It didn't feel like it though. There was always plenty of room on the beach (clean & well-maintained) & at no time did we feel it was overly busy. The beach is great - the rocky breakwater may not be natural but has brought many benefits. Where else can you stand & feed bread rolls to tropical fish as some did? Nicely sheltered, perfect for getting used to snorkels. No problems with sand-flies either - this is the 1st foreign holiday I've been on & come home without a single insect bite.

And finally, Virgin's check-in & chill-out is most certainly the way to do it. Yes, the airport's close, but virtually no plane noise at all, you don't need to worry about that.

I'd love to go back, and soon! I can quite see why there were so many back for the 3rd, 4th... time.

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