Coco Reef Resort - Reader Reports & Opinion

Guest Report   

Marco Ellenkamp from Netherlands visited in March 2007 and awarded  Three out of Five

Just got back today from a week's holiday, this was our first to Tobago and the Caribbean.

We travel extensively and have seen many 4 - 5 start hotels in the world. We were very enthousiastic after reading all the reviews on this site, however must admit we were a bit disappointed about certain aspects.

This hotel would have probably earned the title "Best hotel in the Caribbean" a few years ago, but certainly not to date.

Our first impression of the hotel, beautiful layout, nice beach, beautiful views. A few good excursions offered, rented a car via the hotel, apparantly the hotel forgot to pass on the reseration to the rental company so there was no car reserved for us. This ment that at the last moment a car had to be organised, half the morning wasted.

The room: spacious,had a nice view of the beach, however bathroom is aged, especially taps, etc. need to be changed, are very oxidated. Difficult to shower without freezing or burning. Toilet kept running, was fixed twice! Tea and coffee maker would have been nice.

Restaurant: we had all inclusive. Breakfast buffet great, dinner buffet has little variation. Every other day the same dishes kept being repeated and served. They were liberal with the wines, drinks however. We ate twice at the a la carte restaurant (menu choices, not bad). Preferred option: try the retaurants nearby (Dillons etc.).

Service: mixed feelings. The service, especially at the beach bar varied from sometimes extremely friendly waitresses to sometimes curt and uninterested. Depended on their moods!

Is the hotel loosing it's touch? We find the 4 - 5 star status overated and would give this hotel no more than a 3+ star status. This hotel should be aware that all new hotels on the island will certainly offer stiff competition for the future.

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Guest Report   

Jacqui Bell from U.K. visited in February 2007 and awarded  Five out of Five

I have just returned from my first visit to Tobago, where my husband & I had a truly wonderful - but all too short - week of pure relaxation.

Tobago and the Coco Reef was recommended by my uncle (who co-runs a big game fishing safari company and has been lucky enough to visit a large number of exotic locations so should know) and with the benefit of all the positive reviews on this great site (thanks), we booked last year.

This hotel is great. The staff were so incredibly friendly & welcoming, cheery faces everywhere, and from ALL staff, not just those with client-facing roles. The social director helped us book a catamaran trip and even chased them up when they were a bit late arriving (delay caused by customer at another hotel still in bed hungover & finally decided not to go), suggesting we went to the beach to wait. She brought us some water & then came to find us when the car arrived - and when she saw us the following day came over to ask how the trip had gone.

Rooms spacious & well-cleaned. Air-con fully functional.

Food excellent. We ate in Tamaras most evenings & had no problems booking a table. The norm appears to be to do this at breakfast, and always had a choice of times. Lunch BBQ also very tasty. I can't understand why some people don't like it. The evening menus had a choice of about 6 dishes per course, some fairly "international" in style, some with Caribbean flavour. All nicely proportioned & well-presented. Maybe tricky for non-fish-eating veggies? Not sure. There was only 1 evening we felt that there was nothing particularly inspiring, but it was still good.

All this when the hotel was completely full.

It didn't feel like it though. There was always plenty of room on the beach (clean & well-maintained) & at no time did we feel it was overly busy. The beach is great - the rocky breakwater may not be natural but has brought many benefits. Where else can you stand & feed bread rolls to tropical fish as some did? Nicely sheltered, perfect for getting used to snorkels. No problems with sand-flies either - this is the 1st foreign holiday I've been on & come home without a single insect bite.

And finally, Virgin's check-in & chill-out is most certainly the way to do it. Yes, the airport's close, but virtually no plane noise at all, you don't need to worry about that.

I'd love to go back, and soon! I can quite see why there were so many back for the 3rd, 4th... time.

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Guest Report   

Annie Bowman from U.K. visited in February 2007 and awarded  Five out of Five

Can't recommend this hotel highly enough apart from a small beach which became very crowded and it was sometimes difficult to find a beachbed or some shade.

The food was plentiful and of a very high standard. Exceptionally good lunchtime buffet where food was grilled for you when requested. The evening dining was extremely varied and of a very high quality including the wines.

The standard of service throughout was of a very high standard and the staff were always very courteous and attentive.

The special touches, like the freshening up of the bathroom at night and the turndown service of the beds, the ice cold drinks brought to us on the beach and other little extras made this a thoroughly enjoyable and relaxing all-inclusive holiday which I think makes this very good value for money.

Guest Report   

Phil Owen from U.K. visited in September 2006 and awarded  Five out of Five

We stayed at Coco Reef for 2 weeks just into Oct 06 and it was very, very good. All positive reports on this and other web site were well founded.

Staff were genuinely friendly and engaging. We had no problems or isues during our stay. Although very close to airport ( you could walk to terminal building in 10 mins ) there was very little noise. Planes come in over the sea into Crown Point but take off heading over Scarborough.

We had a suite which was well appointed and maintained and decorated in that 1980's style hibiscus colours typical of all the hotels we have used in the carib. No contemporary, benign corporate imagary.

I guess the hotel was about 2/3rds full when we were there and suspect that as with all hotels that service will suffer a little when full. But would not expect it to be significantly affected and it would not put us off going back again. The man made lagoon area is a real bonus to the hotel offering safe swimming and snorkling in clear water.

The review on this hotel in my opinion is very accurate. We met numerous couples who were on thier 2nd, 3rd or 4th visit. You dont get that many repeat guests if it is not good.

We also went diving with Uderwater Tobago and found them to be very good. Although when we return to Tobago I will stay a few days at a Speyside Hotel in the North and the rest at Coco Reef. The diving is reputed to be a better for experienced divers and although you can travel from one end to the other it long trip on a twisty road. As we found out when we did the island tour !

Which is well worth doing.

Only two improvements we could suggest were :- extend the beach resturant roof further over the deck to give more space to sit when it rains. Get another CD for the music machine. They appeared only to have three and after two weeks had heard enough of Celion Dion :-)

Guest Report   

Kevin & Lorraine Ashman from U.K. visited in September 2006 and awarded  Five out of Five

Having searched for an ideal location for our wedding, we narrowed it down to Tobago and because of this informative site we chose the Coco Reef Resort. We are so glad we did.

On arrival we were greeted so personally it was almost like we were the most important people there, (The other guests that we spoke to said this also)

We chose our location with the Social director which was the top of the steps leading to the beach and asked what was our 'theme' we simply said 'tropical'

That was as stressful as it got.....

The staff, the minister the ceremony, the location was absolutely excellent. We would without doubt recommend the CoCo Reef as a wedding venue. Absolutely unique, definately not the conveyor belt wedding that we had read about at some other locations in the Carribean.

Our 2 week stay was made delightful by the friendliness, politeness and attentiveness of all the staff from the cleaners, waiting staff, gardeners to the managers and department heads.

The whole resort - gardens, beach, rooms and all communal areas was kept spotlessly clean 24/7. The food was excellent even though we were there during the change over from high season to the quiet season.

The beach was raked and cleaned early every morning. the scuba diving centre on the beach 'Undersea Tobago' has to be recommended The staff were very experienced and caring and the tuition was second to none.

All in all, if you want a holiday (or wedding) to remember this is the place to go

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