Coco Reef Resort - Reader Reports & Opinion

Many Questions To Ask????   

Lucy L

Hi - if only every holiday destination could have a site like this - wonderful job! Well where do I start, we are planning to visit Tobago in September and I have set my heart on staying at the Coco Reef - HOWEVER I do have two (extremely well behaved) children aged 5 and 6. From reading some of the comments, I am concerned of what sort of reception I will be given by fellow tourists however I would not leave my children at any sort of kids club as I am a very protective mother and like to keep my eye on them at all times and I would not tolerate any inconsiderate behaviour on their part. Also could anyone give me an idea of the likely number of people staying at this time of the year at this hotel from previous experience? Finally I have two choices of room type - one bed garden suite ( I think thats what they are called) or deluxe ocean view room - any recommendations on either would be appreciated.

Fantastic site many thanks

Lucy

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Example Of Excellent Customer Service   

Dennis J

In response to my earlier post under "Care with Bills", I received this message from the managment at Coco Reef. This is a sure sign of the type of service you should expect. Well Done!!!

Dennis J.

____________________________________________

RE: August 5 - 12, 2004 stay

Thank you for your comments regarding the unfortunate situation which occurred upon your day of departure from our hotel on the 12th of August. I regret such an incident and would like to apologize on behalf of the staff and management of the hotel for your inconvenience. It has been addressed with our Food and Beverage Manager and Duty Managers.

Our policy with regards to meal plans on the day of departure is that a guest on the breakfast plan is still entitled to breakfast on the day of departure. The fact that you had checked out of your room and departed the hotel, only to return shortly thereafter due to a delayed flight should not have any affect on that policy. You should have received an inclusive breakfast as was the expectation from the meal plan you were on as a guest of our hotel.

We have refunded your credit card for the amount paid for the breakfast on your day of departure. I would like to send you a copy of the credit card refund receipt and would request your mailing address to do so.

Again, I would like to thank your for your feedback on your stay and this issue in particular. We value all feedback from our guests and use it to improve on the service we provide.

Regards,

Rachel McSween

Resident Manager

Coco Reef Resort & Spa

De Luxe Ocean View Rooms   

Chris Brabbs

We are booking for 2 weeks in late November 2004> All the reviews on this brilliant site helped our final choice. Can anyone tell us which rooms face towards Store Bay as other posts suggest these seem to have the best view and are the quietest?

Many thanks

Chris & Tricia

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Interconnecting Rooms   

J Adcock

We are booked into the coco reef next year and have asked for 2 interconnecting rooms. The hotel have told us they are on the ground floor. I'm wondering what the ocean view will be like? Any comments please. many thanks.

Read the 4 replies

Whats The Location Like??   

Lesley

Hi Steve and all

Just thinking of booking for a three week stay in February at Coco Reef.

I have scoured this site like mad to make sure I am choosing the right place! But I'm still not 100% sure.

I am a little concerned about a comment on the Crown Point area that quoted it as 'horrible'.

The hotel sounds just what we are looking for i.e :

A top class comfortable hotel with a beautiful beach with calm water (we usually go to Barbados West Coast)

We also like to be close to local bars and nightlife so that we get a feel for the island. We will also hire a jeep to see all the other beaches Tobago has to offer because we have never visited this island before. Although it sounds like the best two beaches are on our doorstep?

Why have I got a niggling doubt?

Is the location a bit tacky?

Any comments would be appreciated.

This is a great site by the way!!!!!

Cheers

Lesley

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