Coco Reef Resort - Reader Reports & Opinion

Coco Reef Review   

Alison Meyers

Hi There (hello June!)

We returned from Tobago on Tues 29th (Boo!). In summary Tobago is a wonderful place, and Coco Reef had fantastic food, lovely staff and a great atmosphere.

We stayed in a deluxe ocean view room, which had everything we needed and was extremely clean. Yes the air con was noisy (not really noisy) , but as long as they work, which they do, then whatís the problem? (especially when itís 35-40 degrees its welcome whether its noisy or not). The staff were outstanding, yes they do all ask ďand how are you todayĒ in the main restaurant at breakfast and evening meal, and sometimes it does feel like they are reading from a script but itís the way they have been trained and they are all just doing their job, they appreciate being asked in return how they are as well. We never found the staff surly, formal yes, that is until you asked them how they were or made a little conversation and then you got that fantastic Tobagan smile and some great conversation. For those people who complained about the staff, perhaps there were one or two who were surly, I didnít encounter that at all in fact every member of staff I spoke to (which was many) was welcoming and friendly and I didnít find anyone staying at Coco Reef when we were who thought they were surly or unfriendly either. Perhaps like us they have good and bad weeks Ė or get to that stage of feeling like they need a holiday too !!!

Drinks on the beach- one or two of the negative comments mentioned that you would ask for a drink from the drinks waiters who came up to you on the beach and then have to wait ďhoursĒ for it to arrive, well yes thatís true, not hours though. Bear in mind however that the beach possibly has between 50 and 200 people on it and only 2 drinks waiters to take the orders, go and get them at the bar, deliver them, and itís very very hot and tobagans understandably donít rush themselves, then your drink wonít arrive in 5 minutes. It takes closer to 30 minutes for the drinks to come, but for us it wasnít a problem, if we were really thirsty weíd go to the bar and get it ourselves (all of a 5 minute walk away at the most) or think ahead !

One post called the beach Benidorm in high season - well the hotel is relatively large and as people tend to go to Tobago for the sun, then in high season the beach will be busy, if you want a beach to yourself get out and about as there are plenty of quieter ones or book into a smaller hotel!

In the first week we were there it was necessary if you wanted one of the fixed beach parasols to be up early to get one (bearing in mind there are only approx 20 fixed ones) but in the second week there were always one or two of these free if you needed. Also the hotel now has other beach parasols which you can help yourselves to if you need one and there was always more than enough to go round, apart from the days where we had been out for the day and wanted one at 4ish, but again understandable. We only bothered on a couple of occasions to put towels on a sunbed before breakfast as there were always loads available and always a beach parasol if we needed shade. Iíd say it depends on the nationality of the guests and how busy the hotel is whether you need to put a towel down to reserve a bed. Although what was interesting was actually it was mainly Brits reserving the beds and fixed parasols (perhaps a hang over from those holidays in Benidorm !!). Notably though, and understandably, those with children that wanted shade for them for later in the day were the main offenders.

Finally you probably wonít get a room to use on the last day, but you have until 12 to leave the room, then you can leave luggage near reception and can book a shower slot for the end of the day to enable you to freshen up.

All in all in our opinion most people staying at this hotel will like it, a lovely hotel, good service, fantastic food, great staff. And also all the comparisons with Blue Waters in Antigua are unrealistic as its approx £1000 pound more to stay at Blue Waters so although the star ratings might be the same the cost isnít and as we all know you get what you pay for, I thought for the price we paid Coco Reef (AI Ė although this still didnít stop us from eating outside of the hotel) was very very good value for money.

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Trips Around The Island   

Pamela Sutcliffe

Can the Coco Reef arrange trips around the island .

As we are retired we do not want anything that is too expensive but we would like to see other parts of the island whilst our stay on Tobago.

Does anyone know what the cost might be?

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Is Your Glass Half Full Our Half Empty?   

Colin Eustace

As more than one person has said donít dwell on all the negative comments posted. My wife, daughters (19 &15) and I have just (April 05) returned from a wonderful holiday in Tobago.

Although, we experienced more or less all the shortcomings others have mentioned it was only to a very small degree. Yes, one waitress was a little surly, but the other 49 were full of smiles and very attentive and the waiter who appeared to like a drink or two or ten just added to the evening cabaret. The managers and senor staff were exceptionally friendly, helpful and encouraged guests to air any concerns. When we questioned why afternoon tea wasnít included in the Ďfull inclusive optioní Iím not sure we got a full answer but room service appeared that evening with a generous supply of tea bags, coffee, milk and a kettle.

The three negatives for us were not the fault of the hotel. To book a coach tour of the island through Kuoni and to have it cancelled the night before because of wet weather was acceptable. To be left waiting in reception for 45 minutes for a coach that never did arrive on the rearranged date was very poor service. However, the hotel arranged a private taxi to take the four of us on Ďthe grand tourí at a considerably lower cost (£84.00), albeit excluding lunch and we could go at our own pace.

SOME taxis in Tobago appear not to have an earthly chance of passing an MOT and although Kuoni booked four taxis to take their guests back to the airport only one arrived, - late and held together with string. The airport in Tobago lacks a certain calm efficiency and being late for a BWIA flight where your seats on the Tobago/Trinidad Express will be given away to standby passengers is not the most relaxing end to a holiday. We lost our seats on the outward jouney and had to wait for spaces on later flights.

And, if youíre the parents of delightful little children with exceedingly loud voices. We can remember (just about) when we were their age and can live with the noise on the beach but when we go back to our rooms in the late afternoon for a quiet cup of tea please donít sent your children up to the pool to continue the cacophony or join us for a late night romantic candle-lit suppers.

Isnít it easy to complain? So take note of all comments, both good and bad and just remember people are generally quick to complain but slow to praise. The Coco Reef is not perfection but you wonít find that in this life. Itís close, so sit back on the balcony with a pina colada and say to yourself, the sunís warm, the rainís cool and the fish in the lagoon are great. Contemplate on whatís for dinner and look at your drink and think to yourself., my glass is still half full. If itís not just order another. You might not get what you order but, hey! Itís great fun working out what it is and why your children appear to be slurring their words! Have fun, we did.

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Coco Reef - Crown Point Location & Vicinity To Airport   

John M

Hi Steve and all,

First time to Tobago late this year - it's going to be amazing with the sailing and diving, golf and sunshine I've read about.

One question however, I know Crown Point isn't he most aesthetic part of the Island given the development however I'm assuming there's no noise pollution from the airport or other industry ? (staying at Coco Reef - come's highly recommended by a colleague). I'm very much lookingforward to relaxing in the resort / on the beach and maybe having a little explore around the island.

Any comments most appreicated. Thanks.

JM

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Cots   

Gareth Lambert-Jones

Hi and thanks for this great website.

We are off the the Coco Reef in June for a fortnight AI and taking our 2 year old daughter Ellie, who I have to state is very well behaved and will be tucked up in bed long before other guests decide to have dinner!

Is anyone able to tell me what the cots/cotbeds are like that are provided at the hotel?Would anyone advise taking their own travel cot? I don't really fancy 3-in-a-bed for a fortnight - she wriggles around too much!

Do the hotel run a listening-in service? We will be taking an intercom system but can never be sure whether these gadgets work abroad.

Thanx again 8)

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