Coco Reef Resort - Reader Reports & Opinion

Coco Reef Review May 2005   

Peter Green

My wife & I have just today returned from a weeks stay at the Coco Reef Hotel.

We read the comments on this web site with interest before we left and I have to say we were worried about a few things we read and wondered if we had made a good hotel choice or not.

I have to say that some comments we did read were accurate such as the service in the hotel and the 'towels on the sunbeds' situation however I would say they were the only major negatives.

I'll start with the service. It was OK.......at times! Some staff were fantastic and others were so very miserable. The service in the restaurants was generally good although the food in Tamara’s was actually served too quick which in turn meant we could be in and out of the restaurant in 30 minutes !!! Service was particularly bad when it came to ordering drinks when sitting out on the terrace.

The situation with the sunbeds was astonishing. I am not an ageist person but it was the over 50's that were the main culprits. We even discovered guests putting out there towels the night before. We had the last laugh though as there had been overnight and morning rain and I’m sure their towels would have been absolutely drenched. There were plenty of sunbeds and umbrellas for those you required them which is something else I couldn’t relate to on reading previous comments on this website.

Some of the entertainment in the evenings was something that I should think you get in Blackpool. Not our scene although a couple of the bands played and sung very local music which was excellent. I think the entertainment satisfied the majority of visitors which I would say were 50 and over Brits. We were disappointed that there weren’t many other guests of other nationalities.

The hotel generally was good though and we would more than recommend it. Nowhere is perfect but we would give the hotel an 8 out of 10. The facilities allowed us to relax and de-stress for a week and we arrived back home in fine fettle.

We didn’t particularly think that Tobago itself was the best island we have been to. The beaches were disappointing although the coastline towards the north of the island was stunning. We live in Jersey and our beaches here are generally much sandier and cleaner. I never thought I would say such a thing comparing Jersey to a Caribbean Island but in this case I believe that to be true.

My wife & I generally only visit a place once as there are so many other places to visit on this planet. We won’t I don’t think ever return to Tobago but that is not to say I wouldn’t discourage others to give it a try.

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Coco Reef Resort - May 2005   

Colin A

This is definately the best hotel in Tobago, my wife & I have just returned from a two week stay. During our stay we toured the island & checked out many other hotels. Food is excellent, general staff very helpful but senior staff disappointing. Drinks do take a long time to be served.

If you make reservations with the hotel for hire cars etc send e-mail confirmation & ask for e-mail reply (print it & take it with you).

Rolls Royce collections from airport do not happen.

If you are on a "fully inclusive deal" check when ordering drinks that they are included as not all are.

If you want coffee & tea making facilities in your room, you have to ASK.

The airport is close but you never hear any noise from it.

If you are looking for Duty Free goods, spirits are NOT cheap but cigarettes are (only limited makes).

Coco Reef 5 - 12 May   

Diane C

:lol: Had a wonderful week in coco Reef & would like to say that I agree with comments made by other users. Tamaras had excellent food in the evening, well presented & very tasty! Breakfasts were really good, although you had to be down at & to get the really crispy bacon, as it tended to be a bit fatty underneath after that, but that is a very minor point! :)

The rooms were of a good size & the a/c was quiet, unlike some of the hotels in the caribbean, beach towels could do with replacing, but reception was always willing to provide more, if requested. The bougainvilleas on the bed were lovely the first night, but after that we could have done without petals everywhere! Maybe we are not as romantic as we used to be!

We took a tour of the island & into the rainforest with 'Elvis', he was a great guide & had a very original laugh,which could be recognised anywhere & :wink: guess what ,when we got on the plane to come home from Antigua on the 19th, we heard that laugh & he was on his way to england.Maybe we all tipped him too well :lol:

It is a beautiful island & well worth a visit, but beware the sunbed savers at the crack of dawn every morning!!

Coco Reef Review - Early May 2005   

Joanna Gray

My husband and I stayed at the Coco Reef for ten days from Friday 29 April until Monday 9 May as part of our honeymoon. We absolutely loved it and have no gripes or negative experiences to relay. We had been concerned about some of the posts on the net before we arrived – impossible to get loungers on the beach, surly staff, tacky entertainment, trouble with safety deposit boxes and various other issues. While there, we decided that perhaps if you were extremely rich and only ever holidayed in 4 and 5 star hotels, then you might have a good basis for comparison and maybe could spot faults. But we’re fairly ordinary folk and we just lapped up the luxury, feeling like we were in paradise!

I should also note that the hotel didn’t appear to be full while we were there –this is perhaps a good time of year to visit to avoid fights over sunbeds, etc?! While we did have a few rain showers, the temperature was always roasting and it wasn’t prohibitively hot.

The hotel is patronised mainly by English and German holidaymakers – we were quite a novelty being Irish and unfortunately I think perhaps the fact that the English and Germans have something of a reputation abroad puts other nationalities off. However, we met a number of English and German guests who were lovely and most people were very friendly. Some of the older guests seem intent on subtlety turning every conversation into a competition about who’s had the bigger and better previous trips, but this just added to the entertainment for us!

We thought the food, drink and service were amazing (we were AI) – we never booked Tamaras before 12pm (we’re late risers and if we did make breakfast we kept forgetting) but never had a problem getting a table. As smokers we always got a good table as the smoking area looks over the sea/ terrace. On the last night our menu was personalised – which had me in tears! – and we got extra special treatment. We also ate in Bacchanals a lot and found it always to be fantastic. My husband loved the fact you can help yourself to seconds and thirds! The staff on the terrace and in Bobsters were amazing – ask to try their strongest rum which could run a small car. Particular thanks to Lisa who became a great friend to us. A word of advice – remember to ask the staff their names if you’re talking to them. They really appreciated it if you remembered their names as they seem to miraculously remember all the guests’!

We were worried about kids as we are not too keen on them (to say the least) and saw quite a few on arrival which worried me but they were all extremely well behaved and actually gave me a renewed belief that perhaps kids aren’t so bad. I do still think it seems very selfish of parents to take new born babies (of which we saw two) on holiday to such a different climate from the UK though.

Overall, the hotel is amazing – we arrived alone as we travelled from New York and were treated like a King and Queen on arrival by the staff with drinks and a tour of the hotel. The room staff had written out ‘congratulations’ on our bed and we had a brilliant view over the beach to the side of the hotel. As most of the front of the hotel is taken up by restaurants and some suites, I think we must have had one of the best views for a deluxe sea view room – I did hear a few others comment they didn’t have much of an ocean view. It was 221 and the first room from the front on the western end of the hotel. (I did email the hotel before we left to say how much we were looking forward to our stay and politely ask if we could have a room with a good sea view.) Our room was huge, but didn’t have an actual balcony – although the doors still open right up. We had a glimpse into one of the standard rooms opposite and it still looked bigger than your average purpose built hotel room. The rooms are cleaned twice a day and beach towels are changed in the evening which was great. The room staff are lovely and we made our own ‘thank you’ out of some saved leaves and petals with a tip on our last day.

The beach is the best part – as it’s a private beach and has a waiter service. OK, if you want a constant drinks service, you’d be better to sit in the bar, but as an extra little service it was great to be served drinks as you lounged. We had no problem getting sunbeds – if you’re planning a days boozing you’re better to save one early to get near the bar, but otherwise we arrived on the beach some days after a morning out in the car and still found loungers in the shade and/ or sun. The ‘mini reef’ which encloses the swimming area is great and snorkelling with an underwater camera is a must. Also check out the beaches either side if you want some breakers! My husband went on a diving lesson with Undersea Tobago and thought it was brilliant too – so check them out at the end of the beach.

One last point – I had read a complaint that repeat visitors get special treatment and we met a couple who were on their second visit. They had a free upgrade and did receive extra special treatment, but why not? It will encourage us to go back knowing that our custom is appreciated! The staff treated us so well, and I do think that just a little consideration and a lot of courtesy made all the difference – I heard one man very rudely complain to the entertainment director about a lack of newspapers in the morning (they don’t arrive until evening from the UK) and it made me wonder why some people seem to sabotage their holiday by getting upset about ridiculous things. Just relax and enjoy – treat the staff like friends and you will in return be treated to a fantastic holiday in wonderful surroundings!

Of course all of this is just about the hotel – don’t be misled into thinking Tobago is a beach holiday only – you have to get out and see the island too as the scenery, the people, the history, the birds, the rainforest and the villages are all amazing. See my other reviews of the island on the car rental and sightseeing tour areas.

Anyone Visiting Coco Reef Aug/sept05?   

Tracey Harrison

We are visiting Tobago and staying at Coco Reef from 25th August 05 for 2 weeks to get married. If there is anyone staying over the same period and would like to have drinks, please get in touch!

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