Crown Point Beach Hotel - Reader Reports & Opinion

Guest Report   

Eric Rivers from U.K. visited in December 2007 and awarded  Three out of Five

Me and my family stayed here in December of 2007. While we had no major issues with the our accommodation. The level of customer service a little inconsistent. That is to say, the hotel reception and bar staff were very friendly.However the restaurant staff gave the impression that they "had seen it all before. Who cares if your a guest here". Left unabated, this attitude could have an adverse impact on the number of guest that return to the hotel.

Having said that, overall I would recommend this hotel to other guests (on a Budget or with a large family. I.E more than two children)as it is situated in a great location. One of the most popular beaches in Tobago is Pigeon Point which is approximately 3-5 mins drive from the hotel. The pool area was always clean and wasn't over crowded and there was easy access from the hotel to another popular beach which is Store Bay. I guess the big question is, would I stay there again? Well the answer is yes. It has a lot more going for it despite one or two staff members still unaware of where their salaries come from.

Guest Report   

Shane Ramcharan from Trinidad visited in December 2007 and awarded  Two out of Five

I stayed at this place from november 30th and checked out on the 2nd december 2007. i was disappointed by the customer service. friday night (30th november)a light bulb in the bathroom broke. i called the front desk to have it replaced, they told me it would have to wait till the morning, well needless to say, we left there sunday without the light bulb being changed. there was also a "doh care" attitude by the lady at the front desk. however some of the highlights of the trip was that store bay was right there and the view of the sunset at night was spectacular. in future i would stay there again, i just hope their customer service improves.

Guest Report   

Wilson L.Reynolds from U.S.A. visited in October 2007 and awarded  Four out of Five

I really enjoyed my stay there.The staff were very professional and the entertainment was great. When there was no entertainment the surroundings were peacefull and serene.I fully entend to go back someday either with a friend or alone just to relax and enjoy my stay.

Guest Report   

Latisha from Trinidad visited in August 2007 and awarded  Four out of Five

I have stayed at this hotel every year that i have been to tobago for the Carib Great race. It has met and at times exceeded my expectations. The food was good and the cocktails were definitely worth trying!!

Guest Report   

Larry Sheahan from Canada visited in February 2007 and awarded  Two out of Five

They tried to add at least two, sizeable extra restaurant bills to our final account when we were leaving. I'm talking $100's. The bills were registered to our room. On both occassions we were only able to prove it because we had ate at the restaurant at the same time. it took a while before they accepted my argument; that we did not order dinner twice on the same day and on 2 different occassions. It was very suspicious and I strongly suspect it was an inside job, hopefully by a few staff rather than systemic. The bills were very evidently ,purposefully placed into ours as they were not in rotation like the others.

Local outsiders were using the bar (We only saw one of these people being removed and that was when they became excessively violent.)and restaurant regularly. they were very friendly with the staff and socialised together a lot. We speculate that they might be the ones charging it to our room with help from the desk/restaurant staff.

we advised the management of the issue and received no apologies. The shift manager never apologised or offered any explanation. I felt I was the one responsible for discovering it.They grew frustrated as I insisted on checking every item on the bill.

The young 'Indian ' manager, I can't recall her name was very friendly but the only staff who made an effort to be so.

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