Grafton Beach Resort - Reader Reports & Opinion

Guest Report   

Michelle Salandy from Trinidad visited in March 2011 and awarded  Four out of Five

Stayed at Grafton for the second time with my kids. Rooms were clean, service was OK. Breakfast met my expectations. The adult pool was clean, however the jacuzzi was not so clean. My only issue was that the guests in the next room chose to smoke (smelt like marijuana) on the balcony and the smoke travelled into the room in which I was staying. This hotel has a no smoking policy. I reported it to front desk, however I do not think they did anything about it.

Nevertheless I have no hesistation in returning to the Grafton.

Guest Report   

Mrs. Palmer from U.S.A. visited in March 2011 and awarded  Two out of Five

Thw Grafton was reasonably priced at a time when hotel rentals are pricey - Carnival. The hotel exterior, grounds are in need of a facelift and some overall sprucing up. Customer service is incredibly slow, even by Caribbean standards. We travelled with little ones but dinner at the in-house restaurant begins at 7:00 pm, after the sun sets so you don't have the benefitof relaxing and enjoying the beautiful sunset while enjoying dinner. The pool closes at 6:00 pm so after a hectic day of sightseeing, when you return to the Grafton there is little opportunity to enjoy the pool, which is quite nice. Our rooms were clean, beds comfortable so while the above situation was a pain, the hotel suited our purpose, for the money we wanted to spend. However, the next time we visit Tobago it might be better to spend a bit more to get better service, updated amenities/rooms and a better atmosphere.

Guest Report   

John Dailey from U.S.A. visited in October 2010 and awarded  Five out of Five

We stayed at the Grafton in October 1992.

At that time, every facet of our stay was excellent.

When we arrived there at 12:30 A.M. after an incredably long flight from the U.S., We asked the bar tender if there was any food being served. We hadn't eaten in 12 hours.

"No mon, we stopped servin' food hours ago."

"Tell you what though, my suppa' is still in the fridge. I'm not hungry. I'll bring it out to you."

Just unbelievable !!!

I wanted to hug this guy!

My wife and I sat at the bar and had a wonderful conversation with this guy while eating his supper.

At that time, I would have recommended this hotel explicitly, as everything that we experienced was wonderful.

After reading present day reports, I am saddened that it has fallen into it's present state.

Guest Report   

Solomon And Reah Mayers from Trinidad visited in July 2010 and awarded  One out of Five

We planned our one week honeymoon at Grafton and were very excited to just relax and enjoy our time together after a really hectic wedding schedule. However,very beginning. The service at the front desk was very disorganized and unaccomodating.

On our arrival at the hotel, after a harrowing boat ride, when we tried to check in at 2pm, we were informed that check in time was at 3pm and we would have to wait. Very upset, we remained in the lobby with all our baggage and were ignored for half hour. We were given a cold complimentary drink by an even colder employee.

When we returned to the desk to check in, we were told that there was no record of our booking. My husband told them to check again, since he had received email confirmation of the booking.Then, incredibly, we were asked if we printed out the email and walked with it! Who does that?? Finally, they found the record of the booking and it was recorded as beginning the following day! When we complained about the service, the front desk rep. admitted that they often had mix ups from the reservations staff. Then we were told that we had to pay up front the full balance on our room. We were taken aback as we had already paid half, had not yet seen our room, received terrible service from the very beginning.Skeptical, we offered to leave credit card info at the desk. When she refused we asked to speak to the manager.He also told us that it was policy to pay in full and that if we didnt and agreed to leave, we would not be refunded. We were asked if we saw the room and liked it, if we would pay the full amount.

We agreed to look at the room, it was a double room with 2 small beds and somewhat outdated looking. Unimpressed, we were given another more pleasant room, large bed and ocean view. We told them we would only stay for the duration for which we paid (4 days 3 nights) and if we were satified, we would extend our stay to the full week. we were promised a bottle of wine and cake for the following day as we were a honeymoon couple. When I called the next day because we still hadnt received our cake and wine, we were informed that there was a mixup with the date.... etc etc etc. They eventually brought us a bottle of non alcoholic wine and a cute cake. Slight disappointment with the wine.

In the rooms, the shower was in the bathtub which we disliked. On the positive side the pool, and beach were lovely and the breakfast was really pleasant. Not enough to make is stay though. We happily left and relocated to Kariwak Village, the best hotel in Tobago!

On our return to Trinidad Grafton called to say i lrft my shoes in my room. We sent someone to collect it and of course when he reached, true grafton style, they didnt know what he was talking about.

Get your act together Grafton! Tourism is competitive. Train you people in customer service and like Kariwak, you will always be fully booked. and not lose customers.

Sorry Grafton, never again! I do not recommend this hotel

Guest Report   

Ramsaran from Suriname visited in September 2009 and awarded  Three out of Five

Our stay was very pleasant, the staff was very friendly and

helpfull, my son (3 ) had a wonderfull birthdaycake for free

and we'd enjoyed our stay at the Grafton's.

The island is very beutifull, the most we'd like the tour on the glassbottom-boat , very interesting for the kids.

Thank you, staff of Grafton Beach Resort

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