Turtle Beach by Rex Resorts - Reader Reports & Opinion

Guest Report   

Mike Kennard from U.K. visited in February 2008 and awarded  Three out of Five

I went with my wife and brothers-in-law for a fortnight in February 2008. My second trip to Tobago, and not my last. Turtle Beach is a budget priced hotel and you can't expect 5-star accommodation and service, and we were well pleased with it on the whole. Lovely location, decent sized rooms, friendly staff (treat people with respect and you will get it back) and there was plenty of choice in the restaurant. Tea and coffee were awful, but that is what I have come to expect from Tobago (tip - take your own teabags!). Noisy aircon in the rooms.

We won't go back to this (or any other Rex hotel), however, because of the wristbands that you have to wear all the time. They're designed not to come off so everybody knows where you're staying, and by the end of the fortnight they are b..... irritating. Surely the company can find another way of identifying the all-inclusive guests?

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Guest Report   

Angela Pluess from U.K. visited in November 2007 and awarded  Four out of Five

We were all (I was one is a party of 10) very pleased with Turtle Beach, and with all we saw of lovely unspoiled Tobago. I would especially like to commend the politeness and friendliness of the staff in all parts of the hotel, especially the dining room and housekeeping staff. There was plenty to eat at every meal - and there was always a wonderful variety of food laid out. My family were very excited about the homemade cakes and we are now really missing them! I was particularly glad there was plenty of Caribbean food - lots of different fish, goat curry, jerk chicken, coconut bread, black eye beans and so many different varieties of rice, but the list would be endless so I will stop there! But I must give a special mention to the chef who stood behind the fresh fruit counter carving exquisite works of art from the melons, papayas and squashes. He was amazing, and my daughter took photos of the pelican he carved from a butternut squash!

My son was married on Turtle Beach while we were out there, and again the hotel staff could not have done more to make it a very special occasion.

Our bedroom was spacious, with that stunning view of the beach from the balcony. Yes - the bathroom was a little over its sell by date but it was clean and there was gallons of hot water with an excellent power shower. Bathroom and bedroom were cleaned daily. The bed was very comfortable and we slept very well, with the air conditioning keeping us cool throughout the night.

Although there are local people on the beach making and selling things they were polite and friendly and there was only one man who was a slight nuisance. We bought several gifts to take home which we were delighted with, and it was good to know the money was going to a local craftsman. My daughter had her nails creatively painted and her whole head of long hair braided, and two of our party had axcellent massages. I bought a wonderful carved wooden pelican and my husband bought a belt. By the time the week was out we felt many of these people had become our friends.

The hotel is also well placed for the airport, lovely Pigeon Point, and many other local attractions. We would recomment a trek through the rainforest (with a local guide) and a trip on a catamarang along the coast (take seasick pills first - my mistake!) We had the thrill of being accompanied by a school of dolphins for 10 minutes. They surrounded the boat and were so close we could see their faces.

In a nutchell - I would go back to Turtle Beach Hotel tomorrow if I could! If ever I am fortunate enough to be able to return to Tobago again I would make the hotel my base for another wonderful holiday.

Guest Report   

Mark Wood from U.K. visited in November 2007 and awarded  Two out of Five

My wife and I arrived in Tobago in late October of 2007, this being our first trip to the Carribean. I researched the hotel and Island before we booked, so had a good idea what to expect.

The room and whole hotel were very tired and not particularly clean. The bath had no plug in it, and the shower over the bath was invariably cold, unless you showered at off peak times. It always took about three quarters of an hour for the bath to drain after each shower, so my wife stood in my dirty shower water. The air conditioning was effective, but so noisy we had to turn it off at night. Our balcony doors did not lock so we asked reception to mend them. They merely jammed one side so that it was permanently locked. The other side, when opened, dropped the locking mechaism onto the floor. We left it unlocked after this.

The water sport section of the hotel, along the beach, was very well run, and helpful.

The sellers along the beach were all pleasant, and after a firm NO, would often just stop to chat before moving on.

Meals were all fine, with a good self service selection. At breakfast time however, birds descended on the dining room, and flew over the heads of the diners. We spotted several actually pecking the food off the serving ladels !!! This seemed to raise few eyebrows with the staff.

Bar staff were rather surly, as were some of the waitresses. I walked up to the pool bar one evening, and the bar lady turned her back on me and dissapeared into the main building, came back three minutes later, shuffled some papers, then served me.

Evening entertainment was good for several nights, then we had an awful karaoke couple that were cringe makingly bad.

The setting was beautiful, we relaxed and had a good time, but DESPITE the hotel.

Guest Report   

Mark Trish from U.K. visited in November 2007 and awarded  Two out of Five

We were sold this hotel as a 3+ by travel value and were only given the option of AI or room only so we took room only as we like to get about and see the local culture and sights of the island.

First impression of the hotel was dissapointing, (bearing in mind the 3+ rating given to us) the room was not in a good condition the bathroom was dirty and the decor very dated, we had booked a double room and had a twin, when we asked the staff if this could be sorted the reply we got was "well just push the beds together" eventually after more requests to sort this out three days later they provided us with a double bed, the room was not cleaned correctly and basic facilities such as coffee tea etc were not replenished ( petty but these things make a difference)

There were CERTAIN members of staff who WERE rude and were lacking in customer service skills and made us feel like we were a hinderance to them as apose to guests. On more than one occassion we had been left messages behind the reception which we did not recieve even after asking if the messages had been left, this made us miss out on two days bike rental.

The rep Michael also told us not to dwell on the hotels negatives and concentrate on the positives almost making out that it was our fault that things were not to our satisfaction. which is fine if the holiday had been sold to us as a 2*

The food was nice but definatly not worth the money they ask for it.

On the plus side, the pool area is lovely, the rooms do have a good sea view, and the watersports staff were friendly, as were one or two of the bar staff.

Our recomendation is you hire transport to see the Island, Sheppys rental at store bay local road was fantastic freindly staff and good value for money.

We found Mount Irvine beach lovely (and not mentioned by our rep,) you can snorkle right off the beach into a fantastic reef much better than Arnos Vale with a great sunset and only 20 minutes walk, 5 minutes drive from Turtle beach.

Pigeon point also is a lovely beach and worth the $18 TT entrance fee.

a drive along the Atlantic side coast road is a must to Speyside where you can get a cheap trip to Little Tobago (birds of paradise island) and snorkle in Angel reef along this road you can get to some of the waterfalls in the rain forest which again are well worth a view. another tour worth doing is the Buccoo reef and the nylon pool (get the tours at the beach not with the reps)

resturant's to visit. the seahorse good food and ambiance, a special mention to Patino's resturant at the Enchanted Waters hotel lovely food excellant service in a very pretty setting, for breakfast you must try the House of Pancakes on Milford road at Crown Point great value for money, freindly staff and lovely food.

Guest Report   

Danny H from U.K. visited in November 2007 and awarded  Four out of Five

We stayed here 3 years ago & had no complaints so although we had read some bad reports we decided to stay again. We weren't disapointed.

The rooms were basic as we expected, this is a 2 to 3 star hotel after all, but they were clean & spacious with a comfortable king size bed & good sized balcony overlooking the carribean sea. What more could you ask for. We also had a TV with a few cable channels & a fridge to store cold caribe.

The staff were nearly all freindly & willing to help & we never had to wait long for drinks.

I can't comment on the food as we were room only & prefer to eat out, which you can do very cheaply in Tobago either at some good local restaurants & cafes or try the many shacks selling Roti ect, they're great value & the food is delicious.

The hotel is a few miles from crown point where the majority of bars & restaurants are so if you do intend going out alot I would recommend hiring a car but there are some great places that are more local if want to use taxis or public transport.

Over all I would say this is a good hotel in a great location right on the beach, it has a fairly new pool area & as long as you're not expecting 4* luxury(in which case go to Coco reef for 3 times the price) you won't be disapointed.

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