Surfside Hotel - Reader Reports & Opinion

These reports are a combination of questions and comment posted in our Surfside Hotel forum and visitor reports added via the 'Add Report' tab above. The votes awarded are weighted by volume and date to give a truer representation of reader satisfaction [more details].

Reader Satisfaction Ranking:  Weighted ranking based on 35 votes = 3.5  (max 5)

Guest Report   

Duran Goberdhan from Trinidad visited in December 2015 and awarded  Three out of Five

Booked easily without problems, we arrived early, (before check in time) and we were accommodated which was nice, I noticed the staff as my fiance and I arrived they were pleasant and friendly,the bedroom bath and kitchen was clean all kitchen appliances and utensils was in good order,a few problems we had was the air conditioner wasn't 100%, a couple nights we had problems with the hot water for the shower, luckily an employee was working late so we told him about it, within 15mins we had hot water again,lastly after dark in the pool area had some serious mosquitoes.......all in all it was alright,it is family oriented and close to all th action be it nightlife or the beaches, I was glad to see old man Gordon still goin at it

Guest Report   

Inshani Bandoo from U.K. visited in March 2015 and awarded  One out of Five

Just booked in.. I've stayed at this hotel many times so to did my family.. Ive booked for 12 night s... The oven just blew up while cooking and my husband got roasted.. Apparently the oven knob was faulty.gas leak ... Sad thing... No apology.. I however have always enjoyed my stay.. Im feel really unhappy.. Sad and..... Everyone heard the big bang.. But no one came.... I just rushed him under the cold shower.. 30 min later i called out to someone.... Wow.... The stove has just been changed with one from another room... 😔😭this is how I'm feeling.. His right eyelash is all gone... I'm a visitor from London... Trinidad born.... Ms Bandoo Smith.. 18683842057...

Guest Report   

Lisa Grant from Trinidad visited in July 2014 and awarded  One out of Five

The service at Surfside is the worst I have ever encountered in all the years I have been coming to Tobago on vacation. I would NEVER recommend anyone to stay there. Bookings were made with the manager for 4 days in July for a group of 4 & payment made to confirm the booking. In all discussions (making & confirming the booking) we were never told that the check in time is 2pm even after we indicated that we would be arriving at 11am. On arrival at Surfside we go to check in at the office only to hear for the 1st time and much to our surprise that "check in is at 2pm you can have a seat in the lobby & wait or leave a cell number & we'll call you when the room is ready". I indicated to the Manager that we were never told that in all our discussions and that would be quite inconvenient as my friend is heavily pregnant and needs to rest and the children are also quite restless because of the early time they had to get up to travel. The manager was quite adamant that check in is at 2pm and was not willing to be accommodating in light of the fact that there was clear miscommunication on their part of not informing us of the 2pm check in time when we indicated that we would be arriving at 11am while making the booking. The manager then proceeds to get quite disrespectful & argumentative which was highly inappropriate for someone in the service industry. A full refund was demanded from them and alternative accommodation sort because customers deserve respect & I was extremely upset by the attitude & behaviour of the manager. It was d worst experience I have ever had. I would never recommend anyone to stay there

Read the 1 reply

Guest Report   

Dale Ballie from Trinidad visited in August 2013 and awarded  Five out of Five

I recently stayed at surf side hotel, it was with my family, I must say after reading some of the comments here I was worried, but my stay was pleasant the rooms were very clean and cleaned everyday by the cleaners, the sheets were changed every other day, all appliances were working and there was no internet, the air conditions worked well, television was a bit small but showed clear not raindrops, the hotel is not a five star hotel but for the cost it was moneys worth, the pool is five feet deep and small, (not for big crowds), the layout of the hotel was also excellent not crowded it was spacious. overall the hotel is tucked away smack dab in the town so it was very convenient to access food and entertainment and the beaches which was only a few minutes walk. the staff was very courteous. I would definitely recommend this hotel.

Guest Report   

Rishi Kissoon from Trinidad visited in July 2013 and awarded  Five out of Five

Family vacation for 6 persons, split across 3 seperate rooms...

Positive-

Clean..

Friendly Staff...

Good size bedrooms and beds...

Great location...

Ideal for outdoors oriented peeps, this is basically a bed to rest your head at night...

Close to the beach, shops, food places, and apparently the parties too... (they had some island event that weekend... so lots of free partying and music... :D)

Negative -

My 3 day vacation was up too quickly!!!

Pool closes at 9pm... :(

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Page Updated: 13 Jun 16