Bacolet Beach Club - Reader Reports & Opinion
Guest Report 02 Aug 2010
JennyRyrie from Scotland visited in July 2010 and awarded
We have recently returned from a wonderful and relaxing stay in beautiful Tobago. We spent a fabulous 2 weeks at the Bacolet Beach Club staying in a junior penthouse. The room was a great size with a HUGE four poster bed which was extremely comfortable! We had a super balcony which looked out onto the Atlantic Ocean and the hotel's own private beach. The hotel itself was beautiful and very peaceful, a little out the way but this wasn't a problem with taxis and car hire. The service we received from all staff was second to none, with nothing being too big a hassle. The pool was lovely, and we had it to ourselves most of the time, and there are plenty of loungers and parasols in order to shade from the sun. There is an extremely steep staircase which leads down to the beach bar and the beach. Not a problem as long as you take your time. Breakfast every morning was always pleasant with a variety of cooked and fresh food to choose from. We really enjoyed dining/drinking at Cafe Havana, if it was a little on the dear side. Having said that, we felt a lot of places were expensive this year compared to previous years' visits.
We chose Bacolet as my sister was having her wedding there, and apart from the weather, we couldn't have asked for a better day. Many thanks to everyone at BBC for making our stay so pleasant, and my sister's wedding such a special day. We would definitely return in the future.
Nick Hoare from U.K. visited in November 2009 and awarded
Delightful check in-
upgraded to their largest suite,which was great.Bathroom fittings a little tired.Large hole in the pool floor which had no real adverse effect but not really what you expect?
Nice beach with expensive rum cocktails.
Overall a very nice hotel............HOWEVER........Entirely our fault,and please anyone who reads this take care NOT to do the same,but I inadvertedly left the room safe open on one day.We were very relieved to find on our return,after a cursory look, that nothing appeared to be missing,wallet,passports etc still there,but on check out 3 or 4 days later my signet ring ,which was DEFINITELY there earlier had gone.
As I couldnt pin point the exact day,and we were leaving within the hour,I asked to be contacted once they had had a good look,explaining the sentimental value.After 2 days or so I hadnt heard anything so emailed a reminder to be told they hadnt found anything.
So not quite the service you would expect from a hotel with this price bracket,and although I am making NO accusations,it left a nasty taste in our mouths and we will NOT be going back to that hotel.
Coral Brathwaite from Trinidad visited in October 2009 and awarded
There seemed to be no one really minding the details of running a hotel: door handles missing, shoddy wire contraption to hold the shower head in place, broken off/missing soap dish in shower stall, poor lighting (absolutely nowhere to read in the room except in the toilet), blown light bulbs, dirty flimsy drapery providing no privacy... Complaints led to a change of room to one across the road in the newer segment of the hotel, but there too, there were causes for wonder at how the hotel is being managed (soap dish also broken off in shower stall).
Friendly staff could not make up for what seems to be a managerial gap.
Christine Dum from Austria visited in April 2009 and awarded
We stayed at Bacolet Beach Club for 2 nights on the beginning of our Tobago vacation in April 2009.
We booked the hotel because the website looked very nice and we wanted to relax on the beach before touring the island.
On our arrival at Bacolet Beach Club we were pretty enthusiastic. The view to the sea once you enter the hotel lobby is amazing. The combination of the white hotel and the blue sea is simply wonderful. Also we were pleased by fresh flowers lying on our bed and in the bathroom. The rooms are very nice and tastefully designed. The huge canopy bed is perfect. Each room has a private veranda with a view to the bay.
After the first hour what appeared to be so good turned out to be less perfect than thought. First we realized that the hotel was completely finished on the top but the further we went down to the beach the more we found that some things were still under construction. The stairway to the beach is made of sporadic shelves, so is the beach bar.
This would have been ok if they'd made up for this drawback with good service and nice food. The restaurant had little choices for dinner and all meals were completely overpriced for what you got. The waiter recommended the most expensive dish on the menu, which we didn't take; we went for local food, which was poor quality. We got the same dish much better and for one third the price later on our trip. Also breakfast was a disaster, the stuff from the buffet was cold and we were not told that we could order eggs, we only found out once our neighbours got their fresh eggs. On this wonderful island with the best fruit you can imagine, Bacolet Beach Club serves some lausy apples and water melon for breakfast, while I was looking forward to a sweet paw-paw or pinapple. Again service was very unfriendly. We could not understand why Bacolet Beach Club employes untrained students (as we supposed) from Europe or the US, instead of giving local people the opportunity to work as waiters. We think that they could easily find better and more skilled staff in Tobago.
We were not satisfied and would not recommend going there. Bacolet Beach Club tries to be "something", but a lovely view and a nice house is simply not enough.
Sandra Gower from U.K. visited in March 2009 and awarded
Really liked the Bacolet Beach even though it is new and hasn't quite got everything in order yet. We were half board, which appeared to be a new thing for them and they didn't seem quite geared up for it. This didn't cause a problem however, in fact it was to our advantage because we could eat anything we liked - there was no separate menu for half board which would exclude the more expensive items on the menu. Clearly this was not to their advantage so we didn't take advantage of them and eat lobster every night! We did ask about this and they said there was a $40 - $42 dollar limit but as this was not set out anywhere they could not really enforce it. Fortunately they took a view and if we ate something over the limit one night we made sure we were below it the next and this was fine with them. The restaurant menu was good and the staff excellent. Breakfast was excellent as well. Our room was nice - wardrobe rather small and our safe didn't work. The Manager put our valuables in the hotel safe so again, not really a problem. Room was kept clean and beds changed extremely regularly - towels changed every day.
Private beach was really pretty - high tide kept the sand pretty wet but always plenty of sunbeds and space. The beach bar is excessively expensive however (as were the drinks in the restaurant) that would be a criticism for us. It is a shame because the bar was beautifully situated but very under used because of the prices. All the staff were very nice and very helpful. The steps to the beach would not be suitable for anyone very unfit or disabled.
We booked this holiday via Virgin Holidays and several things listed for Bacolet Beach Hotel in their brochure were not there! ie no shop and no gym or sauna - however we would not have used these so it made no difference to us. However, if I had booked expecting and wanting them I would have been cross. We also had no tea/coffee making facilities in the room (also in Virgin brochure) but they willingly provided a kettle when asked.
All in all we had a great time - who could not on Tobago! - I would definitely recommend the Bacolet Beach Hotel to those wanting a quiet hotel with a pretty beach and absolutely no nightlife. The restaurant did have a bar playing good music and there were bar tables up there but I would not say there was much of an atmosphere yet - probably because its so new.