Coco Reef Resort - Reader Reports & Opinion

Worries About Recent Bad Reviews.   

Pamela Sutcliffe

We have booked to stay AI with Virgin Holidays at The Coco Reef in Feb 2006 as it a special occasion.

Our decision to book this hotel was based on posts made up to 3 months ago and on a recommendation from friends who stayed 12 months ago.

There have been a number of bad reports recently on this and another forum we have been on. They seem to have occurred within the last 2-3 months.

Can anybody make any suggestions as to why this hotel is now receiving bad reports. Has there been a change in ownership/management.

Has any one previously visited and returned again within the last few months and noticed and changes in the quality of service, accommodation, food etc.

Read the 12 replies

Coco Reef Resort   

J.ellison

My wife and I, together with 2 friends stayed at the CRR from 27th Dec to 10th Jan 2005 and in a word - never again!

The second week improved a little over the first, which was very poor.

The menu was repetitious and at times food badly prepared/cooked (steak like cardboard, cold soup, lifeless salad, dried fish etc).

Service was abysmal and 50% of the staff had an attitude. Try to get a drink ordered was one thing, then getting it was another ( I could have grown a beard in the time!). Many customers preferred to queue at the bar. During the day, there is supposed to be a drinks service on the beach. Out of 14 days, we were only asked 3 times on different days, never twice or more in a day. Quite often we would see the waiter hiding under a tree, probably scared in case someone asked him to do some work!

Our rooms were good and the cleaning staff friendly and efficient. Maybe, the management should learn something from them and pass it on.

If you want a sun-lounger then get up before 6 am.

There is blatant preferential treatment given to previous customers. They get the the best tables and a room to keep on their last day. New visitors, like us, were told that no rooms were available for our last day, even though we requested one at check-in - 2 weeks in advance, and kept asking during our stay. On the last day, I noticed a typed list under the reception counter detailing who could keep their room until departure, guess who?

We were not allowed to pre-book an evening table in advance for the alacarte restaurent but were instructed to reserve same at 7-00 am each day. Lo and behold! when we tried this guess what? all the best tables were "not available" or, there is a "waiting list". How this could be when I was first there is beyond me.

CRR has a nice beach and I personally like the breakwater that has been erected as it it provides safe swimming no matter the sea action.

Anyone booking All Inclusive should check the small print. Coco Reef does not include the room mini bar in this and any item used is charged heavily. Also, AI finishes at 3-00 pm on day of departure. UK flights leave approx 8-00 pm.

Overall, this hotel does not bear any comparison in my judgement, to say the Galley Bay in Antigua, who get everything right that Coco Reef gets wrong.

In my opinion this 4* + hotel is at best, 3*.

Read the 13 replies

All Inclusive At Coco Reef   

Dave B

We will be travelling to the Coco Reef in April for our wedding / honeymoon. Can any recent visitor to the resort tell me whether we need to wear bands to identify us as all inclusive guests? I have stayed AI in St. Lucia and didn't but saw a programme last night featuring AI in St. Lucia when they did.

Would rather not have our wedding photos spoilt by us wearing armbands!

Read the 2 replies

Coco Reef Garden View Rooms   

Jonathan Raybould

Currently booked to go to Coco Reef in April. Booked with Virgin and got, as standard, the superior garden view room. I know we will spend very little time in our room but it can make a difference. On this forum there are few references to this type of room. Most comment on the deluxe oceanview rooms. Has anyone any experience of this room type?

Read the 6 replies

Guests Travelling With Virgin Holidays All Inclusive.   

Pamela Sutcliffe

Can any one advse the situation after 3.00pm on day of departure regarding facilities for changing, food and drinks, as our flight does not leave until 21.30 hours.

Is any provision made to cater for Virgin guests?

Read the 1 reply

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