Coco Reef Resort - Reader Reports & Opinion

Care With Bills/all Inclusive   

Sue Widnall

8) Weve just returned from Coco Reef = a lovely experience, and a truly beautiful island. It seems nit picking a bit but just a warning to new visitors on all inclusive. The only times that our holiday was marred were at important times - a few minutes on arriving and a few minutes before departure. After dumping our cases after such a long journey we found the nearest bar - idyllic - the Bachanal - only to have our order queried as our name was not on the list -as I say a special time spoiled but soon rectified. However, after a lovely holiday, we all showered and settled the bill and I left the family suggesting that I would get the final few cocktails to sit in the terrace to say goodbye to our special place. As the family waited for my return I ordered the cocktails as I had done every day only to be told I could not have them.

I found this quite embarrassing, the cocktails were already poured, the bar was busy and the bar manager was asking for a credit card. After running back to the patio, I then dashed around looking for my husband who had gone to get the cases from the store room,and found some cash. By this time I was very red and hot and the taxi was due - leaving our final minutes not as I had hoped but with what I thought was a rather petty gesture. Apparrently once you have checked out you are not entitled to the all inclusive package. I had assumed it covered us until we left the site. A disappointing end to a lovely holiday - so dont let it put anybody off - but just be aware.

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Booked Coco Reef A Couple Of Weeks Ago   

Mike Goodman

Just booked this resort for next year and I have spent the past few weeks trying to find a forum for Tobago.

Stopped at Galley Bay in Antigua this year and I'm wondering how this resort compares.... any replies gratefully received.

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Coco Reef Rooms   

Diane C

We are booking tomorrow to go to Coco Reef & Galley Bay Antigua. Could someone recommend the best deluxe oceanfront rooms to request please? 8)

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Many Questions To Ask????   

Lucy L

Hi - if only every holiday destination could have a site like this - wonderful job! Well where do I start, we are planning to visit Tobago in September and I have set my heart on staying at the Coco Reef - HOWEVER I do have two (extremely well behaved) children aged 5 and 6. From reading some of the comments, I am concerned of what sort of reception I will be given by fellow tourists however I would not leave my children at any sort of kids club as I am a very protective mother and like to keep my eye on them at all times and I would not tolerate any inconsiderate behaviour on their part. Also could anyone give me an idea of the likely number of people staying at this time of the year at this hotel from previous experience? Finally I have two choices of room type - one bed garden suite ( I think thats what they are called) or deluxe ocean view room - any recommendations on either would be appreciated.

Fantastic site many thanks

Lucy

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Example Of Excellent Customer Service   

Dennis J

In response to my earlier post under "Care with Bills", I received this message from the managment at Coco Reef. This is a sure sign of the type of service you should expect. Well Done!!!

Dennis J.

____________________________________________

RE: August 5 - 12, 2004 stay

Thank you for your comments regarding the unfortunate situation which occurred upon your day of departure from our hotel on the 12th of August. I regret such an incident and would like to apologize on behalf of the staff and management of the hotel for your inconvenience. It has been addressed with our Food and Beverage Manager and Duty Managers.

Our policy with regards to meal plans on the day of departure is that a guest on the breakfast plan is still entitled to breakfast on the day of departure. The fact that you had checked out of your room and departed the hotel, only to return shortly thereafter due to a delayed flight should not have any affect on that policy. You should have received an inclusive breakfast as was the expectation from the meal plan you were on as a guest of our hotel.

We have refunded your credit card for the amount paid for the breakfast on your day of departure. I would like to send you a copy of the credit card refund receipt and would request your mailing address to do so.

Again, I would like to thank your for your feedback on your stay and this issue in particular. We value all feedback from our guests and use it to improve on the service we provide.

Regards,

Rachel McSween

Resident Manager

Coco Reef Resort & Spa

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