Coco Reef Resort - Reader Reports & Opinion

Example Of Excellent Customer Service   

Dennis J

In response to my earlier post under "Care with Bills", I received this message from the managment at Coco Reef. This is a sure sign of the type of service you should expect. Well Done!!!

Dennis J.

____________________________________________

RE: August 5 - 12, 2004 stay

Thank you for your comments regarding the unfortunate situation which occurred upon your day of departure from our hotel on the 12th of August. I regret such an incident and would like to apologize on behalf of the staff and management of the hotel for your inconvenience. It has been addressed with our Food and Beverage Manager and Duty Managers.

Our policy with regards to meal plans on the day of departure is that a guest on the breakfast plan is still entitled to breakfast on the day of departure. The fact that you had checked out of your room and departed the hotel, only to return shortly thereafter due to a delayed flight should not have any affect on that policy. You should have received an inclusive breakfast as was the expectation from the meal plan you were on as a guest of our hotel.

We have refunded your credit card for the amount paid for the breakfast on your day of departure. I would like to send you a copy of the credit card refund receipt and would request your mailing address to do so.

Again, I would like to thank your for your feedback on your stay and this issue in particular. We value all feedback from our guests and use it to improve on the service we provide.

Regards,

Rachel McSween

Resident Manager

Coco Reef Resort & Spa

De Luxe Ocean View Rooms   

Chris Brabbs

We are booking for 2 weeks in late November 2004> All the reviews on this brilliant site helped our final choice. Can anyone tell us which rooms face towards Store Bay as other posts suggest these seem to have the best view and are the quietest?

Many thanks

Chris & Tricia

Read the 1 reply

Interconnecting Rooms   

J Adcock

We are booked into the coco reef next year and have asked for 2 interconnecting rooms. The hotel have told us they are on the ground floor. I'm wondering what the ocean view will be like? Any comments please. many thanks.

Read the 4 replies

Whats The Location Like??   

Lesley

Hi Steve and all

Just thinking of booking for a three week stay in February at Coco Reef.

I have scoured this site like mad to make sure I am choosing the right place! But I'm still not 100% sure.

I am a little concerned about a comment on the Crown Point area that quoted it as 'horrible'.

The hotel sounds just what we are looking for i.e :

A top class comfortable hotel with a beautiful beach with calm water (we usually go to Barbados West Coast)

We also like to be close to local bars and nightlife so that we get a feel for the island. We will also hire a jeep to see all the other beaches Tobago has to offer because we have never visited this island before. Although it sounds like the best two beaches are on our doorstep?

Why have I got a niggling doubt?

Is the location a bit tacky?

Any comments would be appreciated.

This is a great site by the way!!!!!

Cheers

Lesley

Read the 5 replies

Just Booked To Go To Coco Reef..........   

Andy Harper

My wife and I have just booked to go to Coco Reef in Mid April 2005 for two weeks. I am 31 and my wife will be 27 and we are going AI.

Our decision was between Aruba, Grenada or Tobago. Important factors to us were the quality of food on an AI, nice accommodation and obviously a beautiful location. Coco Beach just stood miles aprt from any others we have looked at, so I hope all you previous visitors to Coco Reef and Tobago can reassure us that we have chosen very wisely.

One little concern I have is that there are a few comments around about the Coco Reef over booking or double booking, any comments???

Comments greatfully received on where to go on Tobago, safety on island and whether it is worth touring the island in a car or some other means???

Many thanks,

Andy & Jo

Two people very excited and soon to be staying at Coco Reef 8)

Read the 9 replies

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