Coco Reef Resort - Reader Reports & Opinion

Coco Reef Resort   

J.ellison

My wife and I, together with 2 friends stayed at the CRR from 27th Dec to 10th Jan 2005 and in a word - never again!

The second week improved a little over the first, which was very poor.

The menu was repetitious and at times food badly prepared/cooked (steak like cardboard, cold soup, lifeless salad, dried fish etc).

Service was abysmal and 50% of the staff had an attitude. Try to get a drink ordered was one thing, then getting it was another ( I could have grown a beard in the time!). Many customers preferred to queue at the bar. During the day, there is supposed to be a drinks service on the beach. Out of 14 days, we were only asked 3 times on different days, never twice or more in a day. Quite often we would see the waiter hiding under a tree, probably scared in case someone asked him to do some work!

Our rooms were good and the cleaning staff friendly and efficient. Maybe, the management should learn something from them and pass it on.

If you want a sun-lounger then get up before 6 am.

There is blatant preferential treatment given to previous customers. They get the the best tables and a room to keep on their last day. New visitors, like us, were told that no rooms were available for our last day, even though we requested one at check-in - 2 weeks in advance, and kept asking during our stay. On the last day, I noticed a typed list under the reception counter detailing who could keep their room until departure, guess who?

We were not allowed to pre-book an evening table in advance for the alacarte restaurent but were instructed to reserve same at 7-00 am each day. Lo and behold! when we tried this guess what? all the best tables were "not available" or, there is a "waiting list". How this could be when I was first there is beyond me.

CRR has a nice beach and I personally like the breakwater that has been erected as it it provides safe swimming no matter the sea action.

Anyone booking All Inclusive should check the small print. Coco Reef does not include the room mini bar in this and any item used is charged heavily. Also, AI finishes at 3-00 pm on day of departure. UK flights leave approx 8-00 pm.

Overall, this hotel does not bear any comparison in my judgement, to say the Galley Bay in Antigua, who get everything right that Coco Reef gets wrong.

In my opinion this 4* + hotel is at best, 3*.

Read the 13 replies

Worries About Recent Bad Reviews.   

Pamela Sutcliffe

We have booked to stay AI with Virgin Holidays at The Coco Reef in Feb 2006 as it a special occasion.

Our decision to book this hotel was based on posts made up to 3 months ago and on a recommendation from friends who stayed 12 months ago.

There have been a number of bad reports recently on this and another forum we have been on. They seem to have occurred within the last 2-3 months.

Can anybody make any suggestions as to why this hotel is now receiving bad reports. Has there been a change in ownership/management.

Has any one previously visited and returned again within the last few months and noticed and changes in the quality of service, accommodation, food etc.

Read the 12 replies

Coco Reef - Interconnecting Rooms   

Ann Kerr

I have booked 2 x interconnecting delux ocean view rooms at the coco reef for March this year. However, on reading this site I am alittle concerned that the interconnecting rooms do not have good seaviews. Is this the case or can anyone advise certain interconnecting rooms which do have good seaviews?

Also, as 1st timers to Tobago, any advise as to good restaurants outside the hotel?

Read the 1 reply

A Few Questions!!   

Ian Newell

Hiya peeps, Lyn and I are booked in for the 5th March and was very excited.

However reading some of the posters on here, that's a bit flat now!

A few questions please.

What's the snorkelling like around the hotel, any good?

Also, I'm thinking of bringing a rod over and doing a bit of spinning, anybody done this with any results.

Reading some of the comments on here, it seems as we are going to a hotel which is a mixture of Stalag 12 and Fawlty Towers. :wink:

Read the 19 replies

More Boring Questions I'm Afraid!!   

Ian Newell

Getting a little excited now, with only five weeks to go.

Lyn wants to know does the CCR supply beach towels? If so, what is the score.

Also, we're virtually tee totallers but have decide to go AI. What's the supply of the soft drinks like? Particularly on the beach?

Whilst we usually do go AI (Barbados, Maldives, Seychelles and this one), we don't get strung up about it, and often get out and try other resturants etc, so any Chinese resturants near CCR?

Appreciate your replies so far, so here's hoping for my helpful hints.

8)

Read the 6 replies

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