Coco Reef Resort - Reader Reports & Opinion

Is Your Glass Half Full Our Half Empty?   

Colin Eustace

As more than one person has said donít dwell on all the negative comments posted. My wife, daughters (19 &15) and I have just (April 05) returned from a wonderful holiday in Tobago.

Although, we experienced more or less all the shortcomings others have mentioned it was only to a very small degree. Yes, one waitress was a little surly, but the other 49 were full of smiles and very attentive and the waiter who appeared to like a drink or two or ten just added to the evening cabaret. The managers and senor staff were exceptionally friendly, helpful and encouraged guests to air any concerns. When we questioned why afternoon tea wasnít included in the Ďfull inclusive optioní Iím not sure we got a full answer but room service appeared that evening with a generous supply of tea bags, coffee, milk and a kettle.

The three negatives for us were not the fault of the hotel. To book a coach tour of the island through Kuoni and to have it cancelled the night before because of wet weather was acceptable. To be left waiting in reception for 45 minutes for a coach that never did arrive on the rearranged date was very poor service. However, the hotel arranged a private taxi to take the four of us on Ďthe grand tourí at a considerably lower cost (£84.00), albeit excluding lunch and we could go at our own pace.

SOME taxis in Tobago appear not to have an earthly chance of passing an MOT and although Kuoni booked four taxis to take their guests back to the airport only one arrived, - late and held together with string. The airport in Tobago lacks a certain calm efficiency and being late for a BWIA flight where your seats on the Tobago/Trinidad Express will be given away to standby passengers is not the most relaxing end to a holiday. We lost our seats on the outward jouney and had to wait for spaces on later flights.

And, if youíre the parents of delightful little children with exceedingly loud voices. We can remember (just about) when we were their age and can live with the noise on the beach but when we go back to our rooms in the late afternoon for a quiet cup of tea please donít sent your children up to the pool to continue the cacophony or join us for a late night romantic candle-lit suppers.

Isnít it easy to complain? So take note of all comments, both good and bad and just remember people are generally quick to complain but slow to praise. The Coco Reef is not perfection but you wonít find that in this life. Itís close, so sit back on the balcony with a pina colada and say to yourself, the sunís warm, the rainís cool and the fish in the lagoon are great. Contemplate on whatís for dinner and look at your drink and think to yourself., my glass is still half full. If itís not just order another. You might not get what you order but, hey! Itís great fun working out what it is and why your children appear to be slurring their words! Have fun, we did.

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Coco Reef - Crown Point Location & Vicinity To Airport   

John M

Hi Steve and all,

First time to Tobago late this year - it's going to be amazing with the sailing and diving, golf and sunshine I've read about.

One question however, I know Crown Point isn't he most aesthetic part of the Island given the development however I'm assuming there's no noise pollution from the airport or other industry ? (staying at Coco Reef - come's highly recommended by a colleague). I'm very much lookingforward to relaxing in the resort / on the beach and maybe having a little explore around the island.

Any comments most appreicated. Thanks.

JM

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Cots   

Gareth Lambert-Jones

Hi and thanks for this great website.

We are off the the Coco Reef in June for a fortnight AI and taking our 2 year old daughter Ellie, who I have to state is very well behaved and will be tucked up in bed long before other guests decide to have dinner!

Is anyone able to tell me what the cots/cotbeds are like that are provided at the hotel?Would anyone advise taking their own travel cot? I don't really fancy 3-in-a-bed for a fortnight - she wriggles around too much!

Do the hotel run a listening-in service? We will be taking an intercom system but can never be sure whether these gadgets work abroad.

Thanx again 8)

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Coco Reef November 2005/virgin Atlantic   

Jill H

Since we booked our holiday to the Coco Reef with Virgin the flight times have changed. Our return flight now leaves at 21:40 instead of 19:10. Two and a half hours later than the original time YET the flight gets into Gawick 15 minutes earlier than the original time given. Work that out - if you can??!!

Worrying enough when you have to book onward flights from Gatwick on your return - do they expect to make up that time in the air or just hope to get a tail wind or climb aboard the gulf stream?? 7hrs 20mins is quite an achievement for any pilot from Tobago to Gatwick but that's what Virgin pilots do. But do they do what it says on the tin??!!

It also leaves a small problem at the other end. Our original flight gave us enough time to have a swim in the afternoon, late lunch, use the courtesy room at about 3pm and leave Coco Reef at about 5pm. Not bad at all :D

Now our flight out is at 21:40 (fixed time now - I've rang and asked). Another two and a half hours later. Check in and chill out means our luggage has gone but we're still here, for longer than we expected to be. No room and no facilities unless they provide a late courtesy room(Virgin won't guarantee this facility) and from what I've read on this site Coco Reef isn't the best provider of courtesy rooms.

We are looking forward to this holiday in November and don't want the last day to ruin it. AI ends at 3pm and we will need to eat before we board our flight at 21:40. Extra expense we could do without on a holiday that is already expensive.

Any thoughts??

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Review Of Coco Reef 4th April - 18th April 2005   

Dave B

Having read this site for months prior to the trip I felt pre-warned about some of the comments made. We spent two weeks at the Resort including our wedding and trips out (see other reviews). Firstly, I must say that any possible fears were put to rest the whole time.

The location was fine being very close to the airport (five minute walk) which made for swift transfers. The aircraft couldn't be heard and the drive at the hotel long enough to eliminate road noise. However, within a five minute walk were any number of stalls, a mini-mart, laundry and bank with ATM machine.

The accommodation was more than adequate and our sea view was over Store Bay which made a pleasant change from the Coco Reef beach which we saw plenty of too. Although there were not tea and coffee making facilities in the room a request at Reception had the necessary with us in minutes. As we were arriving for our wedding we were greeted with 'Welcome and congratulation' in flowers on the bed. There was no room for the 's'!

We found the staff to be more than helpful on every occasion whether in the restaurant, on the beach or in the offices. They bent over backwards to make sure that we enjoyed our stay. I'd read that the restaurant was over-subscribed in the evenings but found this not to be the case although we booked at breakfast to make sure. Hardly any trouble. The covered sunloungers could be bagged by towel on the way to breakfast. We found the competiition for them a little stiffer during the second week.

The food was of the highest quality at all times of the day, service was prompt with both drinks and food.

The holiday was everything we had hoped for including the most wonderful wedding. The AI package was one that suited our needs. The staff made it very clear that the AI expired at 3pm on the final day, so, having checked out and been relieved of your luggage you can site around and relax before the airport transfer. They make sure the shower room is available (one good tip we got was to book the shower on the Wednesday before you leave. This was because the check out procedure is done on the Thursday and then everyone books a time slot. Get in there first!).

In summary the Coco Reef was everything we could have wanted on such an important occasion. Go there, chill out, lime and let them do the worrying for you. If anyone has any queries please let me know.

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