Grafton Beach Resort - Reader Reports & Opinion
Guest Report
Placid Bone from U.S.A. visited in March 2011 and awarded 
This place offers 4 star prices with 2 star service. The food is tasteless and severely overpriced. We had a leaking fridge in both of the rooms we stayed in the entire time. We had to wait over 3 hours for a plunger. The front desk forgot to give us our wake up call so we almost missed our flight and to make matters worse when we asked her why she didn't call us she just stood there and laughed like a maniac. Do not stay here. You can find many more places that are right on the beach and have a pool. Very very disappointed.
Guest Report
John Dailey from U.S.A. visited in October 2010 and awarded 
We stayed at the Grafton in October 1992.
At that time, every facet of our stay was excellent.
When we arrived there at 12:30 A.M. after an incredably long flight from the U.S., We asked the bar tender if there was any food being served. We hadn't eaten in 12 hours.
"No mon, we stopped servin' food hours ago."
"Tell you what though, my suppa' is still in the fridge. I'm not hungry. I'll bring it out to you."
Just unbelievable !!!
I wanted to hug this guy!
My wife and I sat at the bar and had a wonderful conversation with this guy while eating his supper.
At that time, I would have recommended this hotel explicitly, as everything that we experienced was wonderful.
After reading present day reports, I am saddened that it has fallen into it's present state.
Guest Report
Solomon And Reah Mayers from Trinidad visited in July 2010 and awarded
We planned our one week honeymoon at Grafton and were very excited to just relax and enjoy our time together after a really hectic wedding schedule. However,very beginning. The service at the front desk was very disorganized and unaccomodating.
On our arrival at the hotel, after a harrowing boat ride, when we tried to check in at 2pm, we were informed that check in time was at 3pm and we would have to wait. Very upset, we remained in the lobby with all our baggage and were ignored for half hour. We were given a cold complimentary drink by an even colder employee.
When we returned to the desk to check in, we were told that there was no record of our booking. My husband told them to check again, since he had received email confirmation of the booking.Then, incredibly, we were asked if we printed out the email and walked with it! Who does that?? Finally, they found the record of the booking and it was recorded as beginning the following day! When we complained about the service, the front desk rep. admitted that they often had mix ups from the reservations staff. Then we were told that we had to pay up front the full balance on our room. We were taken aback as we had already paid half, had not yet seen our room, received terrible service from the very beginning.Skeptical, we offered to leave credit card info at the desk. When she refused we asked to speak to the manager.He also told us that it was policy to pay in full and that if we didnt and agreed to leave, we would not be refunded. We were asked if we saw the room and liked it, if we would pay the full amount.
We agreed to look at the room, it was a double room with 2 small beds and somewhat outdated looking. Unimpressed, we were given another more pleasant room, large bed and ocean view. We told them we would only stay for the duration for which we paid (4 days 3 nights) and if we were satified, we would extend our stay to the full week. we were promised a bottle of wine and cake for the following day as we were a honeymoon couple. When I called the next day because we still hadnt received our cake and wine, we were informed that there was a mixup with the date.... etc etc etc. They eventually brought us a bottle of non alcoholic wine and a cute cake. Slight disappointment with the wine.
In the rooms, the shower was in the bathtub which we disliked. On the positive side the pool, and beach were lovely and the breakfast was really pleasant. Not enough to make is stay though. We happily left and relocated to Kariwak Village, the best hotel in Tobago!
On our return to Trinidad Grafton called to say i lrft my shoes in my room. We sent someone to collect it and of course when he reached, true grafton style, they didnt know what he was talking about.
Get your act together Grafton! Tourism is competitive. Train you people in customer service and like Kariwak, you will always be fully booked. and not lose customers.
Sorry Grafton, never again! I do not recommend this hotel
Guest Report
Ramsaran from Suriname visited in September 2009 and awarded 
Our stay was very pleasant, the staff was very friendly and
helpfull, my son (3 ) had a wonderfull birthdaycake for free
and we'd enjoyed our stay at the Grafton's.
The island is very beutifull, the most we'd like the tour on the glassbottom-boat , very interesting for the kids.
Thank you, staff of Grafton Beach Resort
Guest Report
Jim C from U.K. visited in March 2009 and awarded 
We have considered this situation very carefully and do not wish to run down the staff involved in our stay.
In fact the stay was moved to the Courland, the Grafton having been given over to the accomodation of football teams.
It can only be said that the deterioration in the performance of the resorts is considerable and many of the features we had enjoyed over many years were not available .
None the less our room and the important things were still excellent.
We would consider it ridiculous to expect the normal situation to prevail when the visitor numbers cannot possibly support the cost of many of the normal features, ie evening entertainment and multiple restaurants.
The most upsetting thing about the situation was the apparent decision of the management not to acknowledge the problems and to fail to communicate with the guests. so setting up hostility with those who had simply read the brochure describing what used to be there.
We had a very good holiday.
The staff, many of whom we have known for many years, did their very best for us in a difficult situation.
A few things which were very annoying could have been very easily overcome ie The library, also containing the pool table, was said to be closed for a conference for hours and days when there was obviously nothing going on.
Far and away the worst part of our holiday was in fact at the airport.
The authorities really need to decide whether they want holidaymakers or not! Two large plane arrived at almost the same time and the place was in no way set up to deal with this. The passport control personnel were Inefficient, awkward, and downright nasty for no apparent reason.
No doubt there are little people who delight in feeling powerful in important jobs but this lot must be the most effective anti tourist and holiday group you could possibly dream up. They must actually be employed by the tourist board of some other country!
The Customs Control was a shambles they couldn't even organise a proper orderly queue and were completely under staffed for the situation. Those two agencies started the whole visit with a very sour taste.
It took three and a half hours to escape from the airport and, as the first part of our holiday was actually in Trinidad, we missed our flight to Piarco and had the pleasure of being robbed for one night in a Tobagan hotel (which was otherwise adequate)
I would conclude by saying that we have visited your islands and the Grafton for many years and ,on reading what is written, must point out that we intend the above comments to be nothing other than helpfully constructive.
We will certainly visit again, if possible, and wish the staff and management of the resort every success in recovering from the current, dire, situation.
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