Grafton Beach Resort - Reader Reports & Opinion
Jim C from U.K. visited in March 2009 and awarded
We have considered this situation very carefully and do not wish to run down the staff involved in our stay.
In fact the stay was moved to the Courland, the Grafton having been given over to the accomodation of football teams.
It can only be said that the deterioration in the performance of the resorts is considerable and many of the features we had enjoyed over many years were not available .
None the less our room and the important things were still excellent.
We would consider it ridiculous to expect the normal situation to prevail when the visitor numbers cannot possibly support the cost of many of the normal features, ie evening entertainment and multiple restaurants.
The most upsetting thing about the situation was the apparent decision of the management not to acknowledge the problems and to fail to communicate with the guests. so setting up hostility with those who had simply read the brochure describing what used to be there.
We had a very good holiday.
The staff, many of whom we have known for many years, did their very best for us in a difficult situation.
A few things which were very annoying could have been very easily overcome ie The library, also containing the pool table, was said to be closed for a conference for hours and days when there was obviously nothing going on.
Far and away the worst part of our holiday was in fact at the airport.
The authorities really need to decide whether they want holidaymakers or not! Two large plane arrived at almost the same time and the place was in no way set up to deal with this. The passport control personnel were Inefficient, awkward, and downright nasty for no apparent reason.
No doubt there are little people who delight in feeling powerful in important jobs but this lot must be the most effective anti tourist and holiday group you could possibly dream up. They must actually be employed by the tourist board of some other country!
The Customs Control was a shambles they couldn't even organise a proper orderly queue and were completely under staffed for the situation. Those two agencies started the whole visit with a very sour taste.
It took three and a half hours to escape from the airport and, as the first part of our holiday was actually in Trinidad, we missed our flight to Piarco and had the pleasure of being robbed for one night in a Tobagan hotel (which was otherwise adequate)
I would conclude by saying that we have visited your islands and the Grafton for many years and ,on reading what is written, must point out that we intend the above comments to be nothing other than helpfully constructive.
We will certainly visit again, if possible, and wish the staff and management of the resort every success in recovering from the current, dire, situation.
Richard E Lamar from U.S.A. visited in January 2009 and awarded
It was a beautiful hotel and the room we had was very nice and overlooked the ocean.
We were a little disappointed in the quality of the food. The service personel did not seem to be very happy. That being said, we were disappointed at the quality of service by the staff.
We did have a nice stay and would return.
Richard & Janice Lamar
Paul Shepheard from U.K. visited in December 2008 and awarded
Appalling holiday, facilities - pool bar/fish restaurant unavailable. Food ran out at meals, very little 'real' cooking, indifferent staff. Boxing Day only food available in the evening at the beach bar - this ran out.On another occasion for the evening meal the plates ran out. Restaurant opened late, full menu range of food not offered. Return to the hotel to find all facilities - bars closed - only service available on the beach. Virgin Holidays moved all their guests out within two days of their arrival. Would not recommend this hotel to anybody under any circumstances
Robert .Tait from U.K. visited in October 2008 and awarded
Good for the price.food original and they tried to make things a bit different to avoid the monotonus "buffet". they do seem to have a problem with the availability of beach towels.at peak periods they were never available and no one appeared to know when they would arrive.
Carolyn from U.K. visited in October 2008 and awarded
What a wonderful place to go. Tobago is a fantastic island and full of lovely friendly people.
We were a little nervous about the Grafton after reading some of the reports, but none of the negative were justified.
After leaving a freezing Gatwick airport in October we were greeted with great warmth, not just the climate but the people too.
The Grafton Beach resort was a great family hotel, the waiters and waitresses were all so wonderful with our children aged 10 and 5, in particular the 5 year old. I think the hotel manager, Carlos, did over and above to make sure everyone was happy, especially the children.
The rooms were maybe on the small side with not a lot of storage space but were clean and bright and after all we were only in there to sleep at night so were more than acceptable.
Tobago was particuarly quiet during the time we were there which made the pool area extra special, always shade and sunbeds available! The only disappointment was the pool swim up bar was never opened during our stay, but then I think the hotel was half empty for the majority of our time there.
All in all we had a fantastic time and I would seriously consider going back - if there weren't so many other places in the world to visit! - If you want a very laid back, relaxing and friendly holiday, I would strongly recommend the Grafton.