Summerland Suites - Reader Reports & Opinion
These reports are a combination of questions and comment posted in our Summerland Suites forum and visitor reports added via the 'Add Report' tab above. The votes awarded are weighted by volume and date to give a truer representation of reader satisfaction [more details].
Reader Satisfaction Ranking: Weighted ranking based on 8 votes = 2.1 (max 5)
Jenny from Trinidad visited in December 2013 and awarded
I would like to say that I will nevr stay at summerland suites again. The owner was extremely disrespectful and insulted myself and my friends. He is vey cocky and full of himself. Do not stay here. There is no microwave no bedroom door they refuse to give extra towels...
I paid for 5 nights but left after one.. After being disrespected by the owner. Very poor customer service and its not worth the price.
There are much nicer places to stay in tobago trust me. The owner talks to you like you a child and he's doing you a favour... Very disappointed And dissatisfied.
Karlene Leu-Coldero from Trinidad visited in August 2013 and awarded
Stayed for 6 days. I was told that check in time is 1pm. After having a rough ride on the boat with my family we arrived at the suites at around 12: 45 - 12:50 pm. Visited the office to a very chatty and fully of himself manager. The office assistant assisted me in completing my receipt all this time the manager was only bombarding me with un necessary chat. Then to over hear that they were having problems with the refrigerator in that "suite" and that the room is not ready. Now what are we to do !!!! The manager wanted to know if we have any cold storage I said to him yes however its in the cooler, and said to me we could go to the beach since the suite is not ready for us to check in, he suggested for us to check him back in an hour >>> now you tell me what crap is this !!!!!! If it was a foreigner who hired a taxi what would they have done. On hearing this my husband was really angry and he decided to go and chat with the manager and to give him a few choice words... After 10 minutes he came back to the car to say we can now go to the suite>.. Totally unacceptable....
No microwave, no proper cooking utensils, no privacy to rooms (2bed. suites) no can or bottle openers. Suites need a total overhaul... The office too is not customer friendly and inviting.
And just imagine in this day and age the security have to get up every time some one comes to the gate either to the office or the entrance to drive in or out. (what about an electronic gate). To sum it up the Suite wasn't sweet at all! FIRST AND LAST TIME.
A Ramnath from Trinidad visited in August 2012 and awarded
My family and I stayed there for 3 days and we loved it....let me just state this is not a five star hotel for those of u who are expecting that. the only problem is no microwave other than that everything was good...the cleaners came everyday and made the bed and tidied the place.....will stay there again!
Marilyse Chan Attong from Trinidad visited in April 2012 and awarded
Well I must say that we loved the suites. The rooms were clean and the staff was polite. The only thing was there was no microwave, a modern commodity that we wanted and desired. Other than that we immensely enjoyed. The pool was a blast. Management needs to update the wifi and Cable but we loved and will be coming again God 's willing in August. Big up to the cleaner who was so accommodating And bout clean towels everyday.
Jason Sparx from Barbados visited in October 2011 and awarded
First off I had to get out of my rental car to open the gates,because the security was too busy texting away on his phone.Then the room was dirty under the bed especially.The kitchen had cobwebs and spiders.There was no dish washing liquid and the sponge wasn't even fit to wash the floor.There was no cable tv.No cord for the internet so i had to buy one to plug in to get online.The power went out and they had no back up generator.The day I was leaving the receptionist office was locked.The whole week I was there I only saw security and gardener,no house cleaning lady.It was the worst place I've ever stayed.A cheap motel would've been a lot better.