Le Grand Courlan Spa Resort - Reader Reports & Opinion
Dave Sanderson from U.K. visited in March 2008 and awarded
We booked our honeymoon a year ago, and with the negative comments made by some of the previous guests on tripadvisor, we were a bit nervous of the holiday. We didn't need to worry as we had a fantastic time!
The staff at the hotel are the jewel in its crown! We found almost all of the staff to be very friendly and exceptionally helpful. Of particular note were Stephanie and Akeisha in the bar areas and Valerie, Ryan, Isa, Bobby and Kenwyne in the restaurants. An example of this was when my wife was talking to Ryan about missing out on having a "Roti" (a local curry and bread dish, worth trying!!) and the next lunchtime Ryan dropped in when he was on a day off with a Roti for her, you can't buy friendship and service like that!
The hotel has a team of Philipino staff as well who work in all areas of the hotel, including giving the hotel a facelift at the moment.It is very gradual and is starting to make a difference, especially to the front of the hotel.
The room we occupied had a sea view with a balcony and was quite large in size. The problem some previous guests have had with break-in's from the balcony has been addressed by the hotel and ours had a brass clasp to lock the balcony doors completely from the inside. The bed was very comfy and the room was always kept clean and turned down in the evening. The bathrooms could do with being modernised however but they were kept spotlessly clean. We did have an issue with our toilet on the first couple of days of our holiday but within a couple of minutes of calling reception someone came down and sorted it for us.
We found the Spa treatments to be very good and an exceptionally relaxing. Again, it was kept spotlessly clean and was ran very well by the manager Lorraine. When we needed to change some of our appointment timings they were very accommodating and helpful.
All the food at the hotel was A la Carte and was very nice. There were 3 choices for starters including soup and salad, four main course choices and a vegetarian option. The menus seem to rotate on a weekly basis but there was plenty of choice. There is a lot of fish in the starters but, as I found, if you don't like fish and want something else have a chat to the waiting staff and they will do their best to sort something else for you. The presentation of the dishes was superb and all the food was served piping hot.
The amenities in the hotel are good (pool, spa, gym & bars) but the tennis courts are in a bit of a sorry state and one of them was being used to store building materials. Also the Buccaneers Beach bar will be shut for a while after being badly damaged in a storm.
In all this is an excellent hotel with a very pro-active manager who will look into and act on any comments made to him, we saw a few examples of this while we stayed there. They are always looking to improve and with a little time and plenty of feedback to them they will have an outstanding resort.
The hotel has lots of steps and his quite steep in places, so if you have any mobility problems, it could be woth seeking advice.
We would defiantly return to Le Grand Courlan in the future, and look forward to doing so. Thanks again to all the staff for making our honeymoon so special.
Richard Ryan from U.K. visited in February 2008 and awarded
Worried about going to this hotel but our fears were allayed by a wonderful holiday. I think some guests were disappointed that the sky was too blue and the grass too green but we treated our hosts with respect and they looked after us a treat.
The treatments were a nice little distraction to our days in the sun.
Located on a great beach with lovely gardens. The rooms were a little tired but ultimately clean.
Rebecca Davies from U.K. visited in January 2008 and awarded
Well, firstly I must say I love Tobago, it was my dream holiday, the country is beautiful, my boyfriend fished every day either on shore or deep sea fishing with a few different companies and I was taning myself by the pool.
However we stayed in Le grand Courlan. When we turned up it was dark and everything seemed magical and the food was ok the first night. Then the next morning when we awoke we realsied the whole place needed a bit of a make over, the room was lovely but the grounds of the hotel needed painting. That was ok you can get passed all that as the beach was fantastic. The hotel also offered free spa treatments this we snapped up and it was great and the staff that worked in the spa and the hotel were all fabulous. Then there was the MANAGER I seriously can't tell you how horrible this man was. He would chop and change the eating arrangements so you never knew where you stood, he accepted children into the hotel, if flights were delayed etc and it is an adults only hotel, he would walk around thinking he was amazing, but when it came down to it he was horrid. In the first few nights we had an attempted burglary in our room, he didnt want to know and ignored the situation, this got me angry. He scared off the wedding planner, she left after a few days of us being there, stranding 2 couples without a planner and spoiling their day. He is trying to get rid of the Tobago staff and bring in Phillipinos as they are apparently "harder workers and cheaper to pay". Also one night it had been one of the couples weddings and we were all having an amazing evening, to be honest it was the best night of the holiday as some of the entertainment was on the quite side, but then at 11pm he told the entertainment to stop as one person in the hotel had made a complaint about the noise. There were 20 of us having fun and a singer, I don't understand how 20 people can make enough noise to close down the entertainment of a resort!!!
Also saying it is an adults only hotel would be correct but the people seem to be old age pensioners rather than people my age in there 30's. On the last night there was a situation with a flasher the police were called after I told the waiter there was a man naked by my room the man was locked in a room until they came. It worked out he was staying in the hotel, but the manager had more of an issue with me for making the complaint, then the man that was running around naked. They did'nt apologise or anything and then they even sat him by me at breakfast, I thought I was going to choke on my cornflakes. I would go back to this hotel as I loved Tobago BUT only if the horrid american manager was sacked!!!!
BUT try Tobago its fab.
This hotel could be brilliant if they got a new manager, decorated and got better security.
Robert Bard from U.K. visited in December 2007 and awarded
The property was faded, with peeling paint on the outer walls. The sun bed covers were filthy and covered in grime. Noisy building work was taking place near the pool area, and this was at peak Xmas/New Year. The pool service did not exist. Service in the restaurant was poor, and the food indifferent and monotonous....actually shocking. The balcony doors and curtains to the room had to remain shut for security reasons,due to numerous thefts and the beach was down a long and steep set of stairs.The entertainment bordered on non-existent. When we complained and asked to be moved to a hotel of the correct standard we were told it would cost an addition substantial amount...so we stayed and suffered. After arriving home we successfully claimed a large sum from the holiday company by way of compensation. We were told initially that we had no cause for a claim, but threatened court action....suddenly they changed their minds. We would not reccomend this hotel. Many others were complaining, one woman actually burst into tears when telling the manager what she thought of the hotel !
Jean Dunlop from U.K. visited in September 2007 and awarded
Some reburbishment was taking place but we were not affected.the service was great and the accomodation very good. if i had one gripe it was that the mini bar in the room was not stocked meaning we had to spend more time by the pool or in the main bar instead of enjoying the excellent view from our balcony. the spa treatments were of the highest standard and greatly appreciated.i would certainly go again