Tropikist Beach Hotel - Reader Reports & Opinion
Camille from Trinidad visited in August 2011 and awarded
Poorly kept and managed hotel.
Upon arrival, the corridors and steps looked as though they had not been swept in about a week. This was the first sign of things to come. The linen bore signs of years upon years of use.
Cleanliness left a lot to be desired. We were greeted by two strands of hair of the last patron in the bathtub before our first use, signalling that the bathtub was not cleaned, not even between patrons.
We opted for the "all-inclusive" package... even worse idea than staying there in the first place. Breakfast was okay, lunch and dinner were horrible. My breakfast experiences included:
- having to wait about half an hour on a glass, while they scanned the restaurant to see who looked like they were finished with theirs before running in the kitchen to give them a quick rinse;
- finding evidence of prior use on the rim of the glass I waited half an hour for;
- having to use a community dish of butter rather than individually wrapped packets.
As for lunch and dinner, the quality was nothing above that of a struggling canteen. Meals were as basic as they get (think rice, lentils and stewed chicken with something resembling a fresh salad) and there were no options. After the first two days, we decided to cut our losses and purchase our meals outside. Also absolutely no premium drinks were offered on the "all-inclusive" package.
My husband thinks we could give them another chance, just go with basic accommodation rather than the "all-inclusive" package. I however do not have any evidence that anything has changed. I do not sleep on tattered or stained sheets at home; should I pay someone to sleep on theirs? I think not.
Brenda Falconer from U.K. visited in August 2011 and awarded
Simply dreadful hotel, spoiled our holiday.
Bad bad food, bad service,the staff, young girls,but had no training. But they were pleasant and friendly, most of them.
I would not recommend this hotel to anyone, Iwouldn't stay here for free!
Ryan Ali from Trinidad visited in October 2010 and awarded
My wife and I decided to get away to Tobago for a quick weekend of rest and relaxation. We never stayed at Tropikist before but the website seemed comprehensive and attractive enough. We arrived on a Saturday so I guess that hotel operations were in full swing. Check-in was quick and the front staff friendly. We went to our rooms (the deluxe suites) and apart from the furniture being a bit old, frayed linen and tarnished fittings, everything was as expected and comfortable enough. We quickly changed into our beach wear and journeyed to the pool. It was clean and the view of the coastline magnificent. It was a really enjoyable day and I couldn't wait to sink my mouth into some all-inclusive goodness since we arrived after lunch and were starving by now. A quick shower and a couple of hours later we were seated in the restaurant awaiting our scrumptious meals. What happened next simply amazing.
The waitress in the restaurant should be given the Tobago hoteliers award for absolutely worst customer service representative on the entire island. She went above and beyond the call of duty to completely ruin what promised to be a wonderful experience. To compound matters, the manager stood idly by and simply couldn't be bothered by the fact that we had waited almost half hour to be served. When the food finally arrived apparently the concept of tasty island food or at least seasoning escaped the chef. Hospital food beats this hands down. There were three servers attempting to cater to an entire hotel filled on a Saturday night. We had to literally beg to have some soft drinks which never came and we eventually decided that it would be much better if we left and ventured elsewhere for 'food'.
The next morning my wife and friends decided that they would check out the breakfast servings. I knew better! This is the first hotel I have ever been to that has a communal container of butter for everyone to share. Imagine the nerve of someone to actually put this thing out there and expect people to accept this. The only thing funny about this entire episode was the completely priceless expressions of the other hotel guest when they saw the breakfast menu.
If you have to stay at Tropikist, make provisions to eat outside. The facility has a lot of potential and the management should desist from hoodwinking guests into believing that this is an all-inclusive destination. This is completely far from what the accepted standard is for an all-inclusive package and someone from the hoteliers association should step-in soon to rectify this false claim soon or else risk further damage to your tourism product. They've got an extremely great potential here like so many other locations on the island. I think that the management should visit antigua, barbados etc. to understand more about the tourism product or else they would continue to wonder why there continues to be a constant decline in visitor arrivals and more importantly repeat customers. Get serious or your entire industry will perish sooner rather than later.
Hats off to Colours Restaunrant (best tasting food on the island, absolutely wicked pepper sauce), Chef's (most reliable and consistent) and Steak and Lobster Grill (sublime dinner- make sure joyce serves you). You guys redeemed local cuisine and happily filled our bellies. YUM!
Paula from Trinidad visited in August 2010 and awarded
I personally found Tropikist to be excellent! Honestly, I found that there was nothing to worry about except for water running a little low at times ( I'm guessing at peak "bathing-traffic" times)and staff that need some training at real customer service (they seemed a bit green, unmotivated).
Everything else was perfect!!! I paid for a standard room, but when my husband and I got there, though we were very early (1pm when check in is 3pm) we only had to wait about 10-15 mins and we were given the keys to room 306- on the third floor of the east wing, which seemed to be a deluxe! No extra money paid! Receptionists and most staff were very pleasant and helpful. Maid always smiling with you, even gardeners were pleasant and helpful. (No I'm not an overseas tourist, I'm a "black" Trinidadian! Lol!) Room very spacious and clean, view breathtaking, wrap around pool is definitely the best I've ever been in (they have two and an outdoor jacuzzi) Jacuzzi private and clean- AMAZING! I could go on and on. Half board is better than all inclusive. I'm sure you'd usually be out on the beaches out of the hotel during lunch hour! Breakfast and Dinner makes more sense. Store Bay with the eateries is a 10 minute stroll away, 5 minute brisk walk. Breakfast is from 6:30-8:30am, Dinner 7pm-9pm. If you get to the restaurants (there are two)in Tropikist early you'll have to line up and you'll have trouble for seating. If you go down late you'll have no trouble with lines or seating- but you'll get the ends of stuff, and some things would have run out(especially at dinner time.) It's usually buffet style.
Enjoy your stay here, it will be well worth your while, definitely value for money. I highly recommend it!!!
Vashtie from Trinidad visited in April 2010 and awarded
My family and I stayed at the Tropikist Hotel for a weekend recently and we were very pleased with the accommodations. The staff was very friendly and the facilities was great, we will definitely be returning to Tropikist. Highly recommended.